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s2400sc and 3 memory module

idata
Community Manager
1,250 Views

S2400SC and one processor Xeon E5 2407v2; install 3 memory module(ECC 16gb or 2gb ) in dimm_a1, dimm_b1, dimm_c1 - in the BIOS, the message: "dimm_c1 Failed\Disabled". All memory module tested in other servers, its ok.

Why only dimm_a1 and dimm_b1 enabled?

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3 Replies
idata
Community Manager
88 Views

Hello,

 

 

Here are our recommendations for the issue:

 

 

- Update the firmware to the latest version available:

 

 

https://downloadcenter.intel.com/download/25067/Intel-Server-Board-S2400SC-Firmware-Update-Package-f... Intel® Server Board S2400SC Firmware Update Package for EFI

 

 

- Test different modules on the C1 slot, if the issue persists with known working memory we suggest replacing the board under warranty.
idata
Community Manager
88 Views

Firmware updated, but the problem persists. Now: System BIOS - 02.05.0004, ME Firmware - 02.01.07.328, BMC Firmware - 01.23.7783

Module tested without mixing: KVR1333D3D8R9S/2g, KVR13LR9D4/16. Tested 3 or 4 modules.

idata
Community Manager
88 Views

Hi,

We suggest replacing the board, you can contact our support group to validate the warranty period:

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

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