s2600cw server board unable to detect the Add-in Video Card.

[idata]

We owned 2 brand new identical servers with Intel Server Motherboard S2600CW. One of which installed with the graphic card Asus GeForce GTX 960, and the other using the on-board vga. Both has been working well. Recently, we have some adjustments to the servers. We took out the graphic card and installed into the other server. The problem is that the graphic card could not be detected in the other motherboard.

We have tried to slot in into all the available slots but no prevailed. When we slotted back in to the original server, the motherboard detected it, which means the graphic card is not faulty at all.

We are unable to figure out the Bios setting. We cannot change the Add-in video adapter to enable. It is always grey out. We suspect the Bios setting, but we are unsure what to do. Please help.

[idata · Accepted solution]

Hello,

To answer your question, the installation for this type of cards is plug&play so there is no setting to change in the BIOS. Make sure you have the same firmware version on both servers, confirm both servers are been populated with 2 processors each and test different PCIe devices on the slots to narrow the issue down.

[idata]

Thank you for replying.

Both Bios version is SE5C610.86B.01.01.0016

Each server runs 1 processor E5-2620v4.

We do not have other PCI devices to test.

[idata]

Hello,

Please check the PCI Express* Support considerations from the Technical Product Specification page # 34:http://www.intel.com/content/www/us/en/support/server-products/server-boards/000005906.html Technical Product Specification and Specification Update for the Intel® Server Board S2600CW FamilyOur best recommendation is testing different hardware on the connector to address the issue.

[SBlitz]

Hello,

Please check in BIOS that MMIO is 1024 or above.