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s2600cw server board unable to detect the Add-in Video Card.

idata
Community Manager
2,009 Views

We owned 2 brand new identical servers with Intel Server Motherboard S2600CW. One of which installed with the graphic card Asus GeForce GTX 960, and the other using the on-board vga. Both has been working well. Recently, we have some adjustments to the servers. We took out the graphic card and installed into the other server. The problem is that the graphic card could not be detected in the other motherboard.

We have tried to slot in into all the available slots but no prevailed. When we slotted back in to the original server, the motherboard detected it, which means the graphic card is not faulty at all.

We are unable to figure out the Bios setting. We cannot change the Add-in video adapter to enable. It is always grey out. We suspect the Bios setting, but we are unsure what to do. Please help.

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1 Solution
idata
Community Manager
145 Views

Hello,

 

 

To answer your question, the installation for this type of cards is plug&play so there is no setting to change in the BIOS. Make sure you have the same firmware version on both servers, confirm both servers are been populated with 2 processors each and test different PCIe devices on the slots to narrow the issue down.

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4 Replies
idata
Community Manager
146 Views

Hello,

 

 

To answer your question, the installation for this type of cards is plug&play so there is no setting to change in the BIOS. Make sure you have the same firmware version on both servers, confirm both servers are been populated with 2 processors each and test different PCIe devices on the slots to narrow the issue down.

View solution in original post

idata
Community Manager
145 Views

Thank you for replying.

Both Bios version is SE5C610.86B.01.01.0016

Each server runs 1 processor E5-2620v4.

We do not have other PCI devices to test.

idata
Community Manager
145 Views

Hello,

 

 

Please check the PCI Express* Support considerations from the Technical Product Specification page # 34:

 

 

http://www.intel.com/content/www/us/en/support/server-products/server-boards/000005906.html Technical Product Specification and Specification Update for the Intel® Server Board S2600CW Family

 

 

Our best recommendation is testing different hardware on the connector to address the issue.
SBlitz
New Contributor II
145 Views

Hello,

Please check in BIOS that MMIO is 1024 or above.

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