Server Products
Data Center Products including boards, integrated systems, Intel® Xeon® Processors, RAID Storage; and Intel® Xeon® Processors
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
4297 Discussions

s2600cw very slow 10 minutes BIOS POST

MSidd2
Beginner
697 Views

I have a PC with s2600cw and all of a sudden it is booting very slow. Takes 10 minutes to POST.

Board is brand new and has latest BIOS update.

Can someone help with this?

Thanks.

Labels (1)
0 Kudos
11 Replies
IntelSupport
Community Manager
687 Views

Hello MSidd2,


Thank you for posting your question on this Intel® Community.


To better assist you, we would like to have additional information about this behavior.


We understand that this is a brand-new system, but did it work before?

Does the server take 10 minutes to perform POST and enter BIOS setup or to boot to the operating system?

If possible, please provide a brief description of the troubleshooting you have performed.

Is this a Data Center Block Integrated System?


Please run the System Information Retrieval Utility (SysInfo) and attach the logs to this thread.


Installation on UEFI

Download link

https://downloadcenter.intel.com/download/29677/System-Information-Retrieval-Utility-SysInfo-


1. Copy the uncompressed .zip file into a local directory (for example, fs0:\sysinfo).

2. Go to the UEFI folder.

3. Run sysinfo.efi.


Sysinfo logs system information in two log files in the LogFiles folder under the current directory

(sysinfo_log.txt, PCI_log.txt): sysinfo.efi


Wanner G.

Intel Server Specialist


MSidd2
Beginner
682 Views

Hi Wanner G,

Thanks for the advice. Unfortunately it is an embedded system, highly customized with Windows 10 LTSC, we whitelist all the necessary exe and unable to install any binary programs. I can install the utility you recommended, if it is a must! I can also send you Sysinfo log file from our environment. If you like.

One thing I noticed that when it finally boots up to our software environment, Green HD activity is continuously blink. I am using SSD so no defrag needed, is not running. I don't see any process running in task manager that writes to HD.

Can you recommend something else to try?

Thanks.

 

 

IntelSupport
Community Manager
679 Views

Hello MSidd2,


Thank you for your response.


Based on the information provided, this behavior is most likely OS related. Windows* 10 LTSC is unsupported by this Intel® Server Board.


Please refer to the Operating System Compatibility for the Intel® Server Board S2600CW Family

https://www.intel.com/content/www/us/en/support/articles/000006988/server-products/server-boards.htm...


  • Are other systems with Intel® Server Board S2600CW and a similar configuration experiencing slow boot times?
  • Did the system work as expected before?
  • Did the issue start after performing a specific task or running software?


If possible, please provide us with the logs generated by the Sysinfo. This will be useful to obtain additional details about your configuration, and provide further recommendations.


Wanner G.

Intel Server Specialist


MSidd2
Beginner
658 Views

We have multiple system configured and working like this. This particular system worked fine on our test bench. All our systems are configured same way, at least intended to.

Please review the attached sys info and let me know if you have any recommendation.

Thanks.

IntelSupport
Community Manager
654 Views

Hello MSidd2,


Thank you for your response.


According to the report attached, the system is running SMBIOS BIOS Version SE5C610.86B.01.01.0028.121720182203. Does this behavior happen if you run the latest system BIOS and firmware:


Intel® Server Board S2600CW Firmware Update Package for EFI Version: 01.01.1029

https://downloadcenter.intel.com/download/29883/Intel-Server-Board-S2600CW-Firmware-Update-Package-f...


Please let us know if the system is out of production and available for troubleshooting.


You can also install this package from the OS using the Intel® One Boot Flash Update (Intel® OFU) Utility

https://downloadcenter.intel.com/download/29654/Intel-One-Boot-Flash-Update-Intel-OFU-Utility


Intel® One Boot Flash Update Utility User Guide

https://www.intel.com/content/dam/support/us/en/documents/server-products/server-boards/intel-ofu-us...


In addition, are the other systems working as expected Intel® Server Board S2600CW2R as well?


Wanner G.

Intel Server Specialist


IntelSupport
Community Manager
641 Views

Hello MSidd2,


I hope you found the information provided helpful. 


If the system is still experiencing the issue reported, please do not hesitate to update this thread, and we will be glad to help you.


Wanner G.

Intel Server Specialist


IntelSupport
Community Manager
619 Views

Hello MSidd2,


This is a follow-up post to know if you have further inquiries that we can help you with.


If you were able to perform the BIOS update, please provide us with a new set of logs. This will be useful to review the server configuration.


If possible, we would like to obtain additional details about the type of SSD used in the server.

Also, does this issue happen if you install another OS?


Wanner G.

Intel Server Specialist


MSidd2
Beginner
615 Views

Thanks for following up. I was able to fix it by shorting the the J1F6 jumper on the mother board. We use Samsung EV860 SDD. We have not had any issues with this motherboard in the past. Last few systems are acting up. I have another identical system that is working fine, but periodically its fan runs really fast, even when the system is idle. Any recommendations?

Thanks again for the help!

IntelSupport
Community Manager
611 Views

Hello MSidd2,


Thank you for letting us know that the behavior was fixed by shorting the the J1F6 jumper on the motherboard.


If the System Fan runs too fast or is noisy, we recommend that you review the following steps:


Check whether all the fan connectors are properly inserted or try to remove and reinsert the connectors.


Update FRUSDR (Field Replaceable Unit and Sensor Data Record) to the latest and appropriate version.


To update the FRUSDR, please follow these steps:

1. Login to F2 (BIOS) screen and select ‘Internal EFI shell’ in the Boot Manager tab. A shell prompt appears on screen.

2. Run “map –r” to display all the drives available under the shell. 

3. Change to the current directory containing the FRUSDR package.

4. Run the nsh script in the FRUSDR folder. 


It is worth mentioning that running the latest BIOS is desired since it contains fixes and improvements to ensure system functionality. Please let us know if this system is running the latest updates.


Wanner G.

Intel Server Specialist


IntelSupport
Community Manager
603 Views

Hello MSidd2,


Were you able to follow the recommendations provided?


If the problem persists, please do not hesitate to update this thread.


Wanner G.

Intel Server Specialist


IntelSupport
Community Manager
581 Views

Hello MSidd2,


I hope you found the information provided helpful. 


Since I have not heard back from you, I will proceed to close this thread.


If you need further assistance, please let me know, and I will be happy to continue helping you.


Wanner G.

Intel Server Specialist


Reply