several H2224XXLR2 systems are throttling, due to one of the PDU's being reported as down, even though there is power on them.

[JanKuipers]

H2224XXLR2 , with S2600TPR board, with most current firmware package R01.01.0028 

The behaviour is identical to the one described in TA-1131 :

"Intel has received numerous reports from customers of unexpected and severe system CPU throttling on the identified products. The event is also coupled with a Power Supply Amber LED warning (1 Hz blink pattern) status generated by the event. A check of the System Event Log (SEL) shows a PSU Predictive Failure, an Over Temperature condition, or a SmART-CLST event."

Is there a more current PSU firmware version? Is this known behaviour? (as it apparantly was before) ?

-Jan

[SergioS_Intel]

Hello JanKuipers,

Please allow some additional time in order to check your issue.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello JanKuipers,

Can you please can send us a screenshot of where you are seeing the: "bmc->configuration->sdr that the PSU's are _detected_ but the model can't be determined or the FRU data is invalid."

Also, an updated log set if possible.

Best regards,

Sergio S.

Intel Customer Support Technician

[JanKuipers]

Hi Sergio,

Look at the comment made on "March 5, 2020 at 10:02 AM". It has the screenshot.

[JoseH_Intel]

Hello JanKuipers,

You are correct. We were able to find the required screenshot from the March 5th comment.

So please retake an updated SysInfo log. We will wait for this updated file.

Regards

Jose A.

Intel Customer Support

[JanKuipers]

OS_Eventlog, PCI_log and sysinfo_log have been uploaded.

[SergioS_Intel]

Hello JanKuipers,

Please help us by providing the following information:

1. How many H2224XXLR2 chassis are having the issue? And how many H2224XXLR2 chassis are without the issue?

2. Are you using a sinewave complaint UPS?

You can find more information here:

https://www.intel.com/content/www/us/en/support/articles/000025101/server-products/server-boards.html.

Best regards,

Sergio S.

Intel Customer Support Technician

[JanKuipers]

We have 3 chassis, and all exhibit this behaviour.

We use the power supplied by the datacenter, from seperate feeds, without an extra UPS.

The issue shows up on -both- power feeds.

[SergioS_Intel]

Hello JanKuipers,

Thank you for the additional information, we are going to continue working on your case and we will get back to you.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello JanKuipers,

Upon checking with our upper-level support, it seems that the problem you are experiencing is most likely related to the UPS in use. In the long run, it could be a hardware issue.

Now, having said that, can you please confirm since how long this issue has been manifesting?

Finally, please get us a copy of the system debug logs from the BMC.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello JanKuipers,

We hope this message finds you well.

We are following your case, and we would like to know if you were able to get the information requested on the previous post.

Best regards,

Sergio S.

Intel Customer Support Technician

[JanKuipers]

Please find the BMC debug log attached.

It is unknown when the PSU's stopped being identified.

[SergioS_Intel]

Hello JanKuipers,

We appreciate your reply with the additional information, please allow us some time to check this information.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello JanKuipers,

This message is to let you know that our upper-level support is still checking on the logs that you sent. Can you please share with us the model and brand of the power supplies that you are using? This information will be useful for our research also.

Best regards,

Sergio S.

Intel Customer Support Technician

[JanKuipers]

One of them is :

Manufacturer : SOLUM CO., LTD.

Name : PSSF222201A

Part/Model Number : H66158-011

Version : 05A

Serial Number: CNS2221A4AJ3Q0125

[SergioS_Intel]

Hello JanKuipers,

We appreciate the additional information, I am going to provide it to our upper-level support team.

Best regards,

Sergio S.

Intel Customer Support Technician

[SergioS_Intel]

Hello JanKuipers,

Additionally, can you please provide us with the model of the UPS (Uninterruptable Power Supply) that you are using?

We will be looking forward to your answer.

Best regards,

Sergio S.

Intel Customer Support Technician

[JanKuipers]

We do not use an UPS (ourselves), we use the feeds from the tier 3 datacenter directly.

[SergioS_Intel]

Hello JanKuipers,

Thank you for the information. Can you please check with your data center what is the model of the UPS that they are using? This information will help us to better understand your issue.

Best regards,

Sergio S.

Intel Customer Support Technician

[JanKuipers]

Power

• Green electricity incoming mains

• 2 x 20MVA from independent

• 150Kv substations dedicated to the data centre

• Diverse power routes (in building) • UPS type – Dynamic rotary + battery for customer

• UPS capacity – 7.5MW at N

• UPS autonomy – 10 minutes at N

• UPS redundancy – N+1

• Generator capacity – 11,6MW at N

• Generator redundancy – N+1

[JoseH_Intel]

Hello JanKuipers,

Thanks for your updates. By any chance do you have the UPS model number and manufacturer so we can look for their specification sheet? or do you know if this UPS provides a pure sinewave power source when in back up power?

Regards

Jose A.

Intel Customer Support

[SergioS_Intel]

Hello JanKuipers,

I am following your thread and we would like to know if you were able to get the UPS model number and manufacturer so we can look for their specification sheet. Additionally, do you know if this UPS provides a pure sinewave power source when in back up power?

Regards

 Sergio S.

Intel Customer Support

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