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ivan_v_1
Beginner
44 Views

Installation failure on two PCs

New R200 RealSense camera just purchased directly from Intel.

Attempted installation of the R200 camera drivers on two of my PCs.

PC #1 is an Intel Core i7-5930K Haswell-E unit (32GB RAM) running 64-bit Windows 10 Pro fully patched and up to date.

PC #2 is a brand new Intel NUC 6i5SYH (16GB RAM) also running 64-bit Windows 10 Pro fully patched and up to date.

Using the new intel_rs_dcm_r200_2.1.24.6664.exe driver package I get the following error message

This installer is not designed to update Intel® RealSense™ Depth Camera Manager on this system. The installation was terminated. Please contact your system administrator for help.

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Using the older intel_rs_dcm_r200_2.0.3.53109.exe driver package I get the following error message:

Intel® RealSense™ Depth Camera Manager R200 Setup Wizard ended prematurely because of an error(s).
Details
Intel RealSense 3D camera firmware update failed.
The installer failed to update the firmware of your Intel RealSense 3D camera.  The camera firmware may be corrupted.
Contact your computer manufacturer for recovery instructions.
Error code: -3
To install the programs at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.

Not having much luck.  Any suggestions?

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1 Reply
Amir_K_2
Beginner
44 Views

Hi 
Kindly go through this . It will assist you 
https://software.intel.com/en-us/forums/realsense/topic/536117

Regards
Amir

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