Invalid Licence file and serial number

[L__D__Marks]

I downloaded Intel Parallel Studio XE Professional for which the Intel Registration page says I have a valid non-commercial licence. I tried using the serial number after activating (both hardware numbers as there are two ports on the target computer), and also downloaded the licence file (with both hardware numbers). Nothing worked, either the licence was not stated as not being valid or the serial number.

The only thing I can think of is that my username on the computer is different from my email address/name, but this should not matter. Or there is some issue with firewalls.

All suggestions welcome.

[Devorah_H_Intel]

Hello,

Please provide the Serial number for the license via private message (use Send Author a Message link). I will assist you via private message.

Regards,

[L__D__Marks]

I was told this was being escalated, but I have not heard anything for some days.

[Devorah_H_Intel]

The registration team are investigating the issue with the license. 

Thank you for your patience.