My suspicion is there is some

Damali_R_ · ‎06-26-2017

Hello,

I keep getting the error below when I try to open a blank template. I have not been able to successfully launch a blank template or a project. I have tried to install and reinstall XDK three times and every time I receive the same error. I have tried various google searches from when this was an issue from before and none of those solutions have worked for me. I am running Windows 7, 64 bit operating system.

Is there any solution to help me fix this problem? I am an administrator on my machine so there shouldn't be any issues with any other programs.

PaulF_IntelCorp · ‎06-26-2017

I suspect the problem is not the "from" location (which is being shown in the error message and looks fine) but the "to" location.

Where are you trying to create your project? Are you trying to create the project on a network drive or a DropBox (or similar) drive?

If you inspect the location noted in the error message do you see anything there?

Does typing "set" at the DOS prompt include something identical to the following:

TEMP=C:\Users\damali\AppData\Local\Temp
TMP=C:\Users\damali\AppData\Local\Temp

If you "cd" to the %TEMP% folder ("cd %TEMP%" at the command-line), do you see any ZIP files named similar to the following?

C:\>cd %TEMP%
C:\Users\damali\AppData\Local\Temp>dir *.zip
 Volume in drive C is OSDisk
 Volume Serial Number is 384F-4F68

 Directory of C:\Users\damali\AppData\Local\Temp

06/23/2017  04:09 PM            16,215 xdk-9248A9EwrnIAuWIg.zip
06/23/2017  04:09 PM            16,215 xdk-9248bIEGC0tlpgJc.zip
06/23/2017  04:09 PM                 0 xdk-9248cO1NTYnlB8x2.zip
06/23/2017  04:09 PM                 0 xdk-9248j34iekqoDdH7.zip
06/23/2017  04:09 PM             5,898 xdk-9248lKfkUTNxU9UB.zip
06/23/2017  04:09 PM             5,898 xdk-9248wiRGTwyZR7YA.zip
               6 File(s)         44,226 bytes
               0 Dir(s)  184,156,909,568 bytes free

You should not be running the XDK app as administrator, rather, you should install and run it as a normal user. The app and all the files it needs access to are installed into folders owned by the normal user (in a fashion that is similar to Chrome).

Damali_R_ · ‎06-26-2017

thank you Paul. I am trying to save to my documents folder not a network drive, but on my hard drive. I am running XDK as a user (I confirmed I am not an administrator with our help desk). All the other file folders look correct except for the following

When I run C:\Users\damali\AppData\Local\Temp>dir *.zip

I receive the following:

C:\Users\damali>cd %temp%

C:\Users\damali\AppData\Local\Temp>dir *.zip
Volume in drive C is Windows7_OS
Volume Serial Number is CAC9-B7C4

Directory of C:\Users\damali\AppData\Local\Temp

File Not Found

C:\Users\damali\AppData\Local\Temp>

Paul F. (Intel) wrote:

I suspect the problem is not the "from" location (which is being shown in the error message and looks fine) but the "to" location.

Where are you trying to create your project? Are you trying to create the project on a network drive or a DropBox (or similar) drive?

If you inspect the location noted in the error message do you see anything there?

Does typing "set" at the DOS prompt include something identical to the following:
TEMP=C:\Users\damali\AppData\Local\Temp
TMP=C:\Users\damali\AppData\Local\Temp
If you "cd" to the %TEMP% folder ("cd %TEMP%" at the command-line), do you see any ZIP files named similar to the following?
C:\>cd %TEMP%
C:\Users\damali\AppData\Local\Temp>dir *.zip
 Volume in drive C is OSDisk
 Volume Serial Number is 384F-4F68

 Directory of C:\Users\damali\AppData\Local\Temp

06/23/2017  04:09 PM            16,215 xdk-9248A9EwrnIAuWIg.zip
06/23/2017  04:09 PM            16,215 xdk-9248bIEGC0tlpgJc.zip
06/23/2017  04:09 PM                 0 xdk-9248cO1NTYnlB8x2.zip
06/23/2017  04:09 PM                 0 xdk-9248j34iekqoDdH7.zip
06/23/2017  04:09 PM             5,898 xdk-9248lKfkUTNxU9UB.zip
06/23/2017  04:09 PM             5,898 xdk-9248wiRGTwyZR7YA.zip
               6 File(s)         44,226 bytes
               0 Dir(s)  184,156,909,568 bytes free
You should not be running the XDK app as administrator, rather, you should install and run it as a normal user. The app and all the files it needs access to are installed into folders owned by the normal user (in a fashion that is similar to Chrome).

PaulF_IntelCorp · ‎06-26-2017

Where is the folder located into which you are trying to create the project? Is it on another drive? For example, a D: or E: drive?

What do you see when you type "net use" on the command-line?

Damali_R_ · ‎06-28-2017

Hi Paul,

I was saving to c:drive my documents folder. However, when I tried to save to my desktop everything worked. Perhaps there was a bug saving to my documents? It's on my hardrive and not network connected and is on the same c:drive as my desktop.

Paul F. (Intel) wrote:

Where is the folder located into which you are trying to create the project? Is it on another drive? For example, a D: or E: drive?

What do you see when you type "net use" on the command-line?

PaulF_IntelCorp · ‎06-28-2017

My suspicion is there is some sort of permissions problem with the folder you were trying to save into, that was preventing the XDK from creating files in that location. Glad you found a solution.

Keep Receiving Tmp Error