RealSense camera don't shut down and not responding

[Alex_M_3]

Hello! I am developing with RealSense F200 and I faced with a very strange behaviour: when some program using this camera (e.g. example from SDK) closed, camera didn't shut down and still working (I see working LED on it). Then, any programm can't init camera again - It's freeze and don't reponding. 

When I start develop own program, I find some facts:

1. if you don't call PXCSenseManager::release() on exit, camera is still workig. If you run program again, It will freeze at PXCSenseManager::init().  If you call PXCSenseManager::release(), It can be OK. Usually, It works on simple programs, like just capturing RGB stream
2. Sometime calling PXCSenseManager::Release() not working - camera still working. This behaviour is usuall for 3D features - 3DScan, capture Depth map or just capture IR-stream
3. Disconnect and connect camera to PC again isn't a solution - It won't detect by any program (Capture Viewer, Camera Explorer etc). PXCSenseManager::Init () returns status PXC_STATUS_ITEM_UNAVAILABLE(-3). The only solution - reboot your PC

Did anybody here faced with same problems? Is there any ways to solve it? I hope, you can help me.

[Ron_S_Intel]

Hi Alex M.

It would be of an assistance if you send your RSSDK details/ logs using sdk_info.exe in bin folder.

As a quick workaround for this issue you can go to the services and restart RealSenseDCM service.

Hope this helps.

Ron