I've just received the RealSense SR300. I'm trying to install the DCM utility (intel_rs_dcm_sr300_126.96.36.199748), but when try to auto-install firmware updates, it end prematurely, by giving out this error message:
I've tried different USB 3.0 ports, reboot the machine over and over againt. Nothing changes.
I have no problem with the F200 camera.
That's what's listed on my device manager:
I'm using Windows 10 Pro, build 10586.122.
Can you check in Programs and see what Intel Depth Cam Managers you show installed?
And send your installation logs from %TEMP%\micl_tmp_%username% and collect all the log under 2016.XXXXXXXXXX \log
I was having the same issue. I fixed it by unistalling DCM for F200.
Please make sure that you have already uninstalled your F200 DCM before installing the SR300.