SR300 - DCM wizard error (-3)

[DMaio]

Hello,

I've just received the RealSense SR300. I'm trying to install the DCM utility (intel_rs_dcm_sr300_3.0.24.59748), but when try  to auto-install firmware updates, it end prematurely, by giving out this error message:

I've tried different USB 3.0 ports, reboot the machine over and over againt. Nothing changes.
I have no problem with the F200 camera.

That's what's listed on my device manager:

I'm using Windows 10 Pro, build 10586.122.

Any help?
Thanks!
 

[DMaio]

Hi,

I'm able to use the camera on linux through the librealsense library. The issue on windows, still remains.

[Colleen_C_Intel]

Can you check in Programs and see what Intel Depth Cam Managers you show installed?
And send your installation logs from %TEMP%\micl_tmp_%username% and collect all the log under 2016.XXXXXXXXXX \log

[PKusm]

Hi,

I was having the same issue. I fixed it by unistalling DCM for F200.
Please make sure that you have already uninstalled your F200 DCM before installing the SR300.

Cheers.

[DMaio]

Hi,

I've removed the old DCM for the F200, moreover I've uninstalled all the stuff related to intel*.

I'll attach the request logs, hope it helps ;)