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DMaio
Beginner
75 Views

SR300 - DCM wizard error (-3)

Hello,

I've just received the RealSense SR300. I'm trying to install the DCM utility (intel_rs_dcm_sr300_3.0.24.59748), but when try  to auto-install firmware updates, it end prematurely, by giving out this error message:

wizard-err.png

I've tried different USB 3.0 ports, reboot the machine over and over againt. Nothing changes.
I have no problem with the F200 camera.

That's what's listed on my device manager:
dev-mgr.png

I'm using Windows 10 Pro, build 10586.122.

Any help?
Thanks!
 

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4 Replies
DMaio
Beginner
75 Views

Hi,

I'm able to use the camera on linux through the librealsense library. The issue on windows, still remains.

Colleen_C_Intel
Employee
75 Views

Can you check in Programs and see what Intel Depth Cam Managers you show installed?
And send your installation logs from %TEMP%\micl_tmp_%username% and collect all the log under 2016.XXXXXXXXXX \log

PKusm
New Contributor I
75 Views

Hi,

I was having the same issue. I fixed it by unistalling DCM for F200.
Please make sure that you have already uninstalled your F200 DCM before installing the SR300.

Cheers.

DMaio
Beginner
75 Views

Hi,

I've removed the old DCM for the F200, moreover I've uninstalled all the stuff related to intel*.

I'll attach the request logs, hope it helps ;)

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