Community
cancel
Showing results for 
Search instead for 
Did you mean: 
james_l_
Beginner
27 Views

Trouble getting my final configuration of support account

First issue:

I've requested VTune for evaluation (I've already downloaded it to my Windows 7 pc), but I'm trying to get it registered and licensed.  As part of this, I'm getting a new account.  For over 3 hours, I've gotten the message:

We appreciate your Intel product registration. There is a delay for the final configuration of your support account. Please wait approximately 1 hour and click here to complete the configuration.
 

Second issue:

My assignment is to load VTune onto a Linux machine that is only accessible (to me), using PuTTY through Windows 7 platform.  Therefore, the Linux box doesn't have direct Internet access.  Therefore, when I tried to install it (su mode), I discovered that entering the serial number doesn't work.  From the install instructions, I need a license file which was supposed to be sent along with the download-link.  It was not sent.

How can I get the license?

Thanks

0 Kudos
1 Reply
Jennifer_D_Intel
Employee
27 Views

Hi James,

I have emailed your license to you.  I will look into the problem with your support account and let you know.

Regards,

Jennifer

Reply