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damienhocking
New Contributor I
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Windows - Parallel Studio C++/Fortran 2017 Update 4 installation crash

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Hi,

I just tried to install update 4, and it crashes the installation right at the end after updating all the packages, trying to update the tools in VS2015.  I have VS2017 installed as well, but it never gets to there.  It's done this three times now.

Which logs do you need?

Damien

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Devorah_H_Intel
Moderator
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    It can happen when some products of the same family have been previously installed. Usually it happens at the end of installation, when all components are already installed.

This issue was resolved by the following steps:
1. Remove all current and older versions of Intel products
2. Repair VS 2015
3. Reinstall PSXE 2017 update 4 

View solution in original post

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8 Replies
Devorah_H_Intel
Moderator
75 Views

Hello,

Thank you for the report. Install logs would be helpful

They are located in Temp, i.e.

C:\Users\username\AppData\Local\Temp\pset_tmp_PSXE2017_username\2017.04.xx_xxxxxxxxxxx\log

 

 Please open VS, go to Help>About> click Copy Info and send us the text file with pasted information. Then click System Info and send us the copy of System Summary.

 

 Regards,

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damienhocking
New Contributor I
75 Views

Here you go.

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damienhocking
New Contributor I
75 Views

VS2015 info

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Devorah_H_Intel
Moderator
75 Views

Thank you for the information and logs. I have escalated this to our Install team for further investigation.

Best regards,

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Devorah_H_Intel
Moderator
76 Views

    It can happen when some products of the same family have been previously installed. Usually it happens at the end of installation, when all components are already installed.

This issue was resolved by the following steps:
1. Remove all current and older versions of Intel products
2. Repair VS 2015
3. Reinstall PSXE 2017 update 4 

View solution in original post

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damienhocking
New Contributor I
75 Views

OK, I'll try that.  Thanks.

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damienhocking
New Contributor I
75 Views

Yes, that fixed it.  Took a while to do.

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Devorah_H_Intel
Moderator
75 Views

Thank you for the update. Glad to hear that this was resolved.

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