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access denied on support after authenticated

Gerard_H_
Beginner
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Hello,

i'm registered on the support. During a problem on my server, the tool said:

Please refer http://software.intel.com/sites/support/ for more information..

this url redirects to https://software.intel.com/en-us/node/559995 but i got:

Access denied

You are not authorized to access this page.

and when going to support portal: https://businessportal.intel.com/irj/portal/IntelPremierSupportUser, i cannot submit a request, because no product is related to my account.

Thanks in advance for help,

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Jennifer_D_Intel
Moderator
543 Views

Hello,

I have refreshed your Premier support access and you should be able to select a product now.  Can you confirm?

I am not sure why you are getting the Access Denied error on https://software.intel.com/en-us/node/559995 - it should redirect you to the login page if you weren't logged in.  After logging in, are you able to view it?

Thank you,

Jennifer

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Gerard_H_
Beginner
543 Views

Jennifer D. (Intel) wrote:

Hello,

I have refreshed your Premier support access and you should be able to select a product now.  Can you confirm?

ok it works now, not sure if it is related to your action, or my action by going to registration center, and add my email as Administrator, after owner.

thanks

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Gerard_H_
Beginner
543 Views

Jennifer D. (Intel) wrote:

Hello,

I am not sure why you are getting the Access Denied error on https://software.intel.com/en-us/node/559995 - it should redirect you to the login page if you weren't logged in.  After logging in, are you able to view it?

Thank you,

Jennifer

unfortunately not

thanks

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