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В системе установлен Intel(R) Rapid Storage Technology 17.2.0.1009, но Intel DSA определяет его как версию 15.9.8.1050. Переустановка Intel RST и Intel DSA не помогает. Как можно это исправить. Спасибо.

IPolo
New Contributor I
1,012 Views

Windows10 x64 - Intel(R) Rapid Storage Technology 17.2.0.1009 - Intel Driver and Support Assistant 19.7.30.2.

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1 Solution
IPolo
New Contributor I
696 Views

After updating Intel Driver & Support Assistant to version 19.8.34.6, the problem disappeared. The issue can be considered resolved. Thanks for the help and participation.

View solution in original post

12 Replies
Esteban_C_Intel
Employee
696 Views

Hello IPolo,

 

Thank you for posting on the Intel® communities.

 

Our support is only provided in English. To better assist you, we use a translation tool.

Could you please run the Intel® System Support Utility for Windows* and share the results with me? You will find the tool at the following link.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

IPolo
New Contributor I
696 Views

I present the required data.

Esteban_C_Intel
Employee
696 Views

Hello IPolo,

 

Thank you for your response, 

 

Could you please update the Intel® Rapid Storage Technology (Intel® RST) to the latest version (17.5.2.1024)? 

Once you have updated, let me know if the issue persists.

 

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

IPolo
New Contributor I
696 Views

I understand that I do not have Intel® Optane™ support. Therefore, when you install version 17.5.2.1024 the program does not start, the RST icon in the notification area disappears. At the same time, the DSA believes that everything is normal.

Esteban_C_Intel
Employee
696 Views

Hello IPolo,

 

Thank you for your response, 

 

Let me inform you that Intel® Driver & Support Assistant (Intel® DSA) has been designed for Intel® products such as Intel® NUCs, Intel® Compute Sticks and Intel® Compute cards.

You should be using an updater software provided by Lenovo; also, if the Intel® RST version 15.9.8.1050 is working fine on your computer then there is no need to update it to the latest version as the Intel® DSA is suggesting.

 

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

IPolo
New Contributor I
696 Views

I wrote earlier that is installed on your system the Intel(R) RST 17.2.0.1009, but Intel DSA defines it as version 15.9.8.1050. That's my question!

Esteban_C_Intel
Employee
696 Views

Hello IPolo,

 

Could you please provide us with a screenshot of the Intel® DSA where it says that you have installed another version and you have to update? Also, could you please provide us with the Intel®RST report? If you do not know how to look for the Intel® RST report please check the following link.

 

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

IPolo
New Contributor I
696 Views

I present the required data.

IPolo
New Contributor I
696 Views

I present the required data.

IPolo
New Contributor I
697 Views

After updating Intel Driver & Support Assistant to version 19.8.34.6, the problem disappeared. The issue can be considered resolved. Thanks for the help and participation.

Esteban_C_Intel
Employee
696 Views

Hello IPolo,

 

I'm glad to hear that your issue got resolved with the latest update of the Intel® Driver & Support Assistant (19.8.34.6).

We will close this inquiry; but, if you need further assistance, please post a new question.

 

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

IPolo
New Contributor I
696 Views

Yes, the problem has been solved. Close this inquiry. Thank you.

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