I try to reinstall IDA, but always got the windows asking if I want to uninstall the program. I have tried the special uninstall program, but it does not help. IDA will not install. Something wrong in the register? (Bjorn

[Leonardo_C_Intel]

Hello BHjal

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Regards,

Leonardo C.

Intel Customer Support Technician

[BHjal]

Hi,

It works with the new version of IDA, but I have problems to install two updates.

The first one ends with ”failed”

The second seems to have been installed, but after restart it is uninstalled.

Enclose a screen dump of the updates.

BR/Bjorn

[Leonardo_C_Intel]

Hello BHjal

Thanks for the update.

Can you provide me with a picture showing the information on the dropdown for each driver that is having the issue to complete the driver update? 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

1- Run the utility.

2- Click on “Scan” to get the scanned system.

3- Once the scan is complete click on “next”.

4- Use the “save” option, save the report to your desktop.

5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Regards,

Leonardo C.

Intel Customer Support Technician

[BHjal]

Hi,

Emclose requested information.

Hope it helps!

BR/Björn

[BHjal]

Second file

[Leonardo_C_Intel]

Hello BHjal

Please try completing the download of the drivers with Intel® DSA (do not complete the install), uninstall Intel® DSA and restart the system, once you have done that complete the installation of the drivers (the installer should be on the download folder) then install Intel® DSA and scan the system.

Please provide pictures of the installation error (Ethernet diver), and how are you identifying that the diver is not installed after the system reboot (USB-C).

Regards,

Leonardo C.

Intel Customer Support Technician

[BHjal]

Hi,

When I started with running IDSA, it didn't report any new drivers and the version of the network drive is now the same as the earlier update, but date are different.

I don't know what happend, but it seems to be ok now.

BR/Björn

[Leonardo_C_Intel]

Hello BHjal

I am glad to hear that Intel® DSA is working fine on the system. If you have any questions don't hesitate to contact us back.

Regards,

Leonardo C.

Intel Customer Support Technician