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Intel VROC software Driver Version = 7.5.0.1991 problems

Chucko
Novice
630 Views

On Dell PowerEdge T40 Server(s), running fully patched Windows Server 2019 Standard  (as of 08/15/2021).  I have two of these servers and both exhibit this issue.

Currently running RST/VROC driver software 7.0.2.1007 without issue.

Dell/Intel released new update to RST/VROC software to update driver to V7.5.0.1991.  The install seems to work OK, but after the install and reboot the RST/VROC GUI will not launch.

Also tried downloading the same version from Intel Download Center and the same issue occurs.

Event logs show the following:

Faulting application name: IAStorUI.exe, version: 7.5.0.1984, time stamp: 0x5fd213d8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.2090, time stamp: 0x48c3d784
Exception code: 0xe0434352
Fault offset: 0x0000000000039329
Faulting process id: 0x2e4
Faulting application start time: 0x01d7923731ff8c6b
Faulting application path: C:\Program Files\Intel\Intel(R) Virtual RAID on CPU\IAStorUI.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: f0d4a2a6-2ddc-4169-9b00-7c2213fbc5d3
Faulting package full name:
Faulting package-relative application ID:

 

and  also showing:

 

Application: IAStorUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at IAStorUtil.SystemReportProvider+<GetVrocDriversVersions>d__22.MoveNext()
at System.Linq.Buffer`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable`1<System.__Canon>)
at System.Linq.OrderedEnumerable`1+<GetEnumerator>d__1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Collections.Generic.List`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable`1<System.__Canon>)
at System.Linq.Enumerable.ToList[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)
at IAStorUtil.SystemReportProvider..cctor()

Exception Info: System.TypeInitializationException
at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at IAStorUI.App.Main()

 

Does anyone have any ideas?

 

 

 

 

0 Kudos
1 Solution
BrusC_Intel
Moderator
614 Views

Hello, Chucko.


Thank you for posting in the Intel Community Support forums.


I received your thread and would like to share with you the following.


For this particular case, the best option is to contact the system manufacturer (OEM) as they provide the specific/custom Intel VROC driver for your system, this is in order for them to determine the possible origin of the error, and they will work with Intel directly if needed.


The drivers in our website could be considered generic or oriented towards Intel systems (like Intel NUCs or Server boards), so it is recommended to use the ones provided by the system/board manufacturer.


I hope you get the solution as soon as possible. The thread will be closed right now and no longer monitored for support, but if you require assistance from Intel in the future, you can always contact us back by opening a new thread or using any of the support methods: https://www.intel.com/content/www/us/en/support/contact-support.html.


Best regards,


Bruce C.

Intel Customer Support Technician


View solution in original post

1 Reply
BrusC_Intel
Moderator
615 Views

Hello, Chucko.


Thank you for posting in the Intel Community Support forums.


I received your thread and would like to share with you the following.


For this particular case, the best option is to contact the system manufacturer (OEM) as they provide the specific/custom Intel VROC driver for your system, this is in order for them to determine the possible origin of the error, and they will work with Intel directly if needed.


The drivers in our website could be considered generic or oriented towards Intel systems (like Intel NUCs or Server boards), so it is recommended to use the ones provided by the system/board manufacturer.


I hope you get the solution as soon as possible. The thread will be closed right now and no longer monitored for support, but if you require assistance from Intel in the future, you can always contact us back by opening a new thread or using any of the support methods: https://www.intel.com/content/www/us/en/support/contact-support.html.


Best regards,


Bruce C.

Intel Customer Support Technician


Reply