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RSTe failure to install: 0x00004E24 This platform is not supported

Roland_W_Intel
Employee
15,062 Views

My RAID(s) appear correctly in the Option ROM bootup, and behave correctly in Windows. I am having trouble installing the RSTe GUI.

Asus Prime X299-A motherboard BIOS version 1401

BIOS settings: RST is On. Intel RST Premium(RAID)

PCIe SSD for the boot drive (not part of the RAID)

4x4TB WD Red drives configured for RAID:

3 RAID Volumes:

ID 0 RAID 1 - uses disks on Ports 0 and 1

ID 1 RAID 0 - uses part of disks on Ports 3 and 5

ID 2 RAID 1 - uses part of disks on Ports 3 and 5

RST Option ROM 15.7.0.3054

Note, the RAID arrays were previously created on a different PC, an X99, and then ported over to this X299 system - the RAID functions correctly and all drives behave correctly. The issue is I can't install any RSTe GUI tools to monitor / manage / setup cache options etc.

Windows 10 Pro x64, Version 1803, latest build: 17134.137

I have tried installing the RSTe from both the Asus download site, and also the downloadcenter.intel.com site.

https://downloadcenter.intel.com/download/27331/VROC-and-RSTe-Driver-for-Windows- Download VROC and RSTe Driver for Windows*

With the Intel download I ran the RSTe_AHCI_VROC_NVMe_Win_5.3.0.1413_2017.10.30\GUI\RSTe_5.3.0.1413_Install\SetupRSTe.exe

I get the same error code with both installers:

0x00004E24 This Platform is not supported

Log files attached from:

C:\Users\rpwooste\AppData\Local\Temp\Intel\Logs

It looks like this person had the same problem, but I don't see a conclusion to the discussion.

Roland

0 Kudos
1 Solution
RAJU2529
New Contributor III
11,992 Views

windows 10 pro or home or enterprise all are ciient operating system

More over , software link

https://downloadcenter.intel.com/download/27331/VROC-and-RSTe-Driver-for-Windows- Download VROC and RSTe Driver for Windows*

above software supports only windows server 2016 64bit and windows server 2012 R2 64bit

Asus Prime X299-A motherboard BIOS version 1401 is client board , its not support windows server os

Moreover the checked the technical specifications of asus x299 prime boards , MB supports windows 10 client 64bit

you can download this

intel RST driver

http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.131767951.14734... http://dlcdnethttp://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.1... .asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.131767951.1473421844.153105312...

you can download this

intel RST Virtual RAID on CPU (Intel® VROC) function

http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_5.2.0.1194_20171130.zip?_ga=2.131767951.1473421844.1... http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_5.2.0.1194_20171130.zip?_ga=2.131767951.1473421844.1...

restart the system

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2 Replies
RAJU2529
New Contributor III
11,993 Views

windows 10 pro or home or enterprise all are ciient operating system

More over , software link

https://downloadcenter.intel.com/download/27331/VROC-and-RSTe-Driver-for-Windows- Download VROC and RSTe Driver for Windows*

above software supports only windows server 2016 64bit and windows server 2012 R2 64bit

Asus Prime X299-A motherboard BIOS version 1401 is client board , its not support windows server os

Moreover the checked the technical specifications of asus x299 prime boards , MB supports windows 10 client 64bit

you can download this

intel RST driver

http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.131767951.14734... http://dlcdnethttp://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.1... .asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.131767951.1473421844.153105312...

you can download this

intel RST Virtual RAID on CPU (Intel® VROC) function

http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_5.2.0.1194_20171130.zip?_ga=2.131767951.1473421844.1... http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_5.2.0.1194_20171130.zip?_ga=2.131767951.1473421844.1...

restart the system

Roland_W_Intel
Employee
11,992 Views

Raju,

Thanks for taking the time to answer with all the links and options.

I tried this first:

http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip%3F_ga%3D2.131767951.1... asus.com/pub/ASUS/mb/05SATA/IRST_Win7-10_V15711015_20170731.zip?_ga=2.131767951.1473421844.153105312...

And it worked perfectly.

Thank you!

Roland.

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