Amy C. wrote:
- - -
I am sorry to hear you are having issues with the Intel® Rapid Storage Technology tool.
The version that you are currently trying to run is not compatible with Windows® 10, so this could be reason why the "Intel RST Service is not running". Let's gather some information regarding your system configuration in order to get the right driver configuration, provide your computer and chipset model.
OS Name Microsoft Windows 10 Pro
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OWNER-PC
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All
Processor Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1203, 12/10/2014
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.0"
User Name Owner-PC\Owner
Time Zone Mountain Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 57.1 GB
Total Virtual Memory 64.9 GB
Available Virtual Memory 56.4 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
- - Does that do it, Amy C.? -Ynot
It seems like the report did not pull the motherboard model information, it says it's an ASUS but not the model. Could you please check the model one more time?
Thank you for the model information.
Let's try updating version 220.127.116.118 to version 18.104.22.1681, find the file here: http://dlcdnet.asus.com/pub/ASUS/misc/sata/IRST_V14_5_0_1081_WHQL.zip?_ga=2.125833293.1118474473.1502213611-1591972974.1464359624. Uninstall the old version with the steps below and then proceed with the installation of the latest driver.
Instructions to uninstall the Intel® RST
- Open the Add/Remove Programs window
- Find the Intel® Rapid Storage Technology.
- Right click Intel® Rapid Storage Technology driver and select Uninstall.
- Follow the prompts stated by the Intel Installation Framework window to complete the process.
- Reboot the computer after the uninstall process has finished.
Please let me know how it goes.
Dear Amy C.
IRST resides now in Systray with a green check mark.
Opening the App and going to Help | About leads me to screen with lower-right reading:
I saw in the unzipped files that there are x32 and x64 options, but I just ran the .EXE in the DISK folder. I don't know how to check that it installed correctly for my x64 machine, and I don't know both how to find the answer to that in the System Report or how to copy the information listed there to this message. Nor do I find a way to attach a file to this message.
But I THINK it is probably okay now. I have just taken a peek at "Managing the Storage System and wonder whether I need to become actively involved with this application or whether it will now just "do its thing" to good advantage. Does it automatically scan the system for how things are now and then make recommendations?
Thanks very much for getting me this far. Now I can use some guidance. :-)
All best wishes, -Steve-