intel RST could not be completed.

[hiroshi0706]

hellow.

I planned Raid 1.
I ran "SetupRST.exe".
The message "Please reboot to complete the reflection" appeared, so I shut down, but I accidentally started up the other SSD.
Since then, I have been having trouble completing the reflection of "SetupRST.exe".
Please tell me what to do.

best regard.

[Ragulan_Intel]

Hello hiroshi0706,

Thank you for reaching out to the Intel Community!

Regarding the issue you've reported, please note that we have a dedicated Intel RST support team that handles these types of inquiries.

We will be transferring this thread to the appropriate team. Kindly allow them some time to review and respond to your query.

Thank you for your patience and understanding.

Ragulan_Intel

[DeancR_Intel]

Hi hiroshi0706,

Thank you for posting in the Community regarding the issue you're experiencing with setting up RAID 1 using "SetupRST.exe.".

To help us diagnose the issue more effectively, could you please provide the following information:

1. Was the system working normally before attempting the RAID setup? Understanding the previous state of your system can help us identify any changes that might have affected the setup process.
2. Could you let us know what steps you have already attempted to resolve the issue? This will help us avoid redundancy and focus on new solutions.
3. If possible, please provide a photo or screenshot of the error message or issue you're encountering. Visual information can be very helpful in diagnosing the problem.
4. This log will give us detailed information about your system configuration and help us identify any potential issues. You can download the Intel System Support Utility (SSU) here. Please follow these instructions to generate and submit the SSU log:

• Install and run the utility.
• Click "Scan" to gather system information.
• Once the scan is complete, click "Save" to export the results.
• Attach the saved file in your response to this email.
• If you're not comfortable providing the SSU log, please share the following details:
  • Motherboard Model:
  • CPU Model:
  • Storage Model (including SSDs):
  • RAM Model:
  • GPU Model:
  • RST Driver Version:

Your cooperation is greatly appreciated, and I look forward to assisting you further in resolving this issue.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi hiroshi0706,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi hiroshi0706,

Since I have not heard from you, I will be closing this thread and no longer be monitored. If you wish to continue with the troubleshooting, please feel free to contact Intel Customer Support or create a new thread.

Best regards, 

Dean R. 

Intel Customer Support Technician