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csue1
Beginner
967 Views

my new notebook's ssd is not showen on IRST

I have recently bought a msi notebook , MSI GE62MVR 7RG Apache pro,

This notebook have a SSD system disk in drive C.

But I cannot see it in the intel rapid storage technology software.

,

I have downloaded the newest version of IRST.

Is there any solution for this problem?

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3 Replies
idata
Community Manager
55 Views

suechi: Thank you very much for joining the Intel® Rapid Storage Technology communities. We will do our best in order to try to fix this problem.

 

 

In order to better assist you:

 

Please provide the model of the SSD?

 

Is it an external or internal SSD?

 

Are you using the SATA port that belongs to the Intel® chipset controller? This is because some laptops have different SATA controllers.

 

Which Windows version are you using?

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

csue1
Beginner
55 Views

Hello,

Thanks for the reply.

The notebook's specification is in this site.

https://www.msi.com/Laptop/GE62MVR-7RG-Apache-Pro.html# hero-specification https://www.msi.com/Laptop/GE62MVR-7RG-Apache-Pro.html# hero-specification

SSD 1x M.2 SSD Combo (NVMe PCIe Gen3 x4 / SATA )

The ssd showd in the windows device management is as follow:

The notebook's windows version is windows 10 home edition.

Thanks you.

idata
Community Manager
55 Views

suechi: You are welcome. Thank you very much for providing that information.

 

 

According to our information as long as you are using the latest version of the Intel® RST: 15.7 the SSD should be recognized by the tool:

 

https://downloadcenter.intel.com/download/26865/Intel-Rapid-Storage-Technology-Intel-RST-?product=55... https://downloadcenter.intel.com/download/26865/Intel-Rapid-Storage-Technology-Intel-RST-?product=55...

 

 

If the problem persists after that, then the next thing to do will be to get in contact directly with MSI in order to check if they can reproduce this problem, to get the instructions of how to do a BIOS update to the latest version available and also to verify if they have further suggestions on this scenario:

 

https://www.msi.com/Laptop/support/GE62MVR-7RG-Apache-Pro.html https://www.msi.com/Laptop/support/GE62MVR-7RG-Apache-Pro.html

 

https://www.msi.com/page/forum https://www.msi.com/page/forum

 

https://www.msi.com/about/contact-us https://www.msi.com/about/contact-us

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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