Software Tuning, Performance Optimization & Platform Monitoring
Discussion regarding monitoring and software tuning methodologies, Performance Monitoring Unit (PMU) of Intel microprocessors, and platform updating.

Intel support assistant update bricked my laptop.

Darkrott
Beginner
891 Views
Black screen on startup after Intel support assistant update. Downloaded required update, then restarted. Keyboard lights and fans are on. Caps key doesn't respond. I've tried all the online fixes. Drained both batteries. I don't have an external monitor or another computer. How can I get to a startup screen to fix? I checked all internal connections and tried all F keys, delete key, nothing worked. Acer Nitro 5 Laptop with Intel Core I5.
0 Kudos
2 Replies
AlHill
Super User
888 Views

Contact acer about their bios recovery.  And, I would not necessarily blame this on IDSA.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Darkrott
Beginner
869 Views
I got into my BIOS by removing my SSD, however, I cannot seem to restore to default in the BIOS without my SSD.....🤬
0 Kudos
Reply