Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
508 Views

Твердотельный накопитель Intel® DC серии S3500

Случайное чтение (участок 100%)  75000 IOPS

Задержка - чтение  50 µs

Выглядит несколько противоречиво. Чтение раз в 50 микросекунд должно бы давать  20000 IOPS...

0 Kudos
8 Replies
Highlighted
Moderator
499 Views

Hello Vsevolod,

 

Thank you for contacting Intel® Memory and Storage support.

 

Please take into consideration that our support is provided in English only, and we are machine-translating your message, meaning that we may lose the true meaning of the question.

 

As we understand, you are requesting assistance related to Intel® SSD DC S3500 Series. If we inferred correctly, we would appreciate it if you can provide us with the following information, this to better understand your current configuration:

 

*Please extract the following logs by using the Intel® Memory and Storage Tool:

 

https://downloadcenter.intel.com/download/29337/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter...

 

-1. SMART attributes: intelmas show -smart -intelssd “SSD_index”.

 

-2. The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”.

Replace the “SSD_index” with the actual index number of your SSD.

A complete User Guide is available below:

https://downloadmirror.intel.com/29337/eng/Intel_Memory_And_Storage_Tool_User%20Guide-Public-342245-...

 

-3 We need you to provide us with the system details by extracting the SSU logs and the replication steps to try to determine the root cause.

 

The SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.
2- When you finish downloading it, open it.
3- Attach the file generated by the tool in your reply.

 

-4 We would like to know the tool that you are using to measure your SSD performance and if you can provide us with a screenshot of the output of that benchmark test.

 

We will be looking forward to your reply.

 

Best regards.

 

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®

Highlighted
Super User Retired Employee
493 Views

@JosafathB_Intel,

Good information! Is there a similar (S.M.A.R.T. display) capability in the older RST tool?

...S

0 Kudos
Highlighted
Moderator
477 Views

Hello n_scott_pearson,

 

Thank you for your reply and for your help in assisting all community members.

 

To answer your question, the RST does not have a function to extract the SMART information by himself, but find bellow the recommended way to troubleshoot issues when an SSD is part of a RAID array:

 

1- To get the logs from our RAID solutions like RST/RSTe/VROC, please follow the System Reports for Intel® Rapid Storage Technology article:

 

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

After extracting this report, review the RAID arrays condition, and if you have any array that has a drive that is presenting an issue, the following step will be to remove the SSD from the RAID.

 

2- After removing the drive that failed, the next step will be to extract the SMART logs:

 

 *Please extract the following information by using the Intel® Memory and Storage Tool:

 

https://downloadcenter.intel.com/download/29917/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter...

 

-1. SMART attributes: intelmas show -smart -intelssd “SSD_index”.

 

-2. The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”.

 

Replace the “SSD_index” with the actual index number of your SSD.

 

These are the necessary steps to extract the SMART information from an Intel® SSD when it is part of a RAID configuration.

 

Please, let me know if you have any questions.

 

Best regards.

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Highlighted
Super User Retired Employee
473 Views

Thanks Josh,

So, you are essentially saying that the CLI tool can be used with older versions of RST. Is there any limitation on how far back in RST's version history this tool will work? Would it be safe to say any version that (also) supports Windows 10? What about Windows 8.1? 7?

...S

0 Kudos
Highlighted
Moderator
465 Views

Hello n_scott_pearson,

 

Thank you for your reply.

 

To answer your question: 

 

About how new or how old the RST/RSTe version needs to be or if it works in all the OS. 

 

- It depends on the original equipment manufacturer (OEM). In other words, the motherboard manufacturer can include, limit, or add features to the software solution and select the compatible OS as well.

 

As far as I can see, all the software (GUI) versions available in our download center have the option to extract the System Reports Logs by following the instructions on the article.

 

Please take into consideration that if you experience an issue with RST or RSTe, you need to extract these logs immediately since it does not save the reason for the failure on the records once it is solved or when the RAID array is rebuilding.

 

The RST software nor the RSTe software have a built-in feature to extract the SMART logs from the SSDs. 

You need to review the System Reports Logs to be able to identify the drive that is bad or presenting an abnormal condition to be able to remove it from the RAID array and to extract the SMART logs.

 

The tools recommended for this purpose are the following:

 

- The Intel® Memory and Storage Tool CLI (Command-Line Interface) https://downloadcenter.intel.com/download/29917/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter...

 

This tool is compatible with multiple Windows* and Linux OS, Windows 8* is compatible with it, but Windows 7* is not listed as a compatible OS.

 

- The Intel® Solid State Drive Toolbox (for consumer SSDs):

https://downloadcenter.intel.com/download/29723/Intel-Solid-State-Drive-Toolbox

 

This tool is compatible with Windows 7* and many other OS, but The Intel® SSD Toolbox has reached End of Life and will no longer be updated (read more here), meaning that it will work just with older SSDs.

 

- The Intel® SSD Data Center Tool (Intel® SSD DCT):

https://downloadcenter.intel.com/download/29720?v=t

 

This tool will work with the data center SSDs and is compatible with Windows 7* and many other OS. The Intel® SSD Data Center Tool has reached End of Life and will no longer be updated; you can read more here, meaning that it is in the same status that Toolbox, and it will work just with older SSDs.

 

- In case you are using a 3rd party storage device, our recommendation is like the previous shared steps:

 

1-Extract and review the System Reports Logs.

2- Remove the drive that is misbehaving from the RAID array.

3- Download and use the tool provided by the SSD or HDD manufacturer to extract the SMART logs.

 

We hope you find this information helpful and do not hesitate to reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

0 Kudos
Highlighted
Moderator
401 Views

Hello n_scott_pearson,

 

We were reviewing this community thread, and we would like to know if you were able to check our previous post and if you need further assistance related to your RST/RSTe configuration.

 

Have a nice day.

 

Best regards.

 

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®

0 Kudos
Highlighted
Super User Retired Employee
279 Views

Hi Josh,

I am good with you closing this conversation.

I have some specific feedback for the RST team regarding a couple of bugs I can see in the GUI. I will send this to you separately via PM and you can pass it along to the RST team.

...S

Highlighted
Moderator
271 Views

Hello n_scott_pearson,

 

Thank you for your reply,

 

As per your consent, we will close this community thread. If you need further assistance related to an Intel® product, please do not hesitate to contact us back.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

0 Kudos