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菲罗
Beginner
1,147 Views

我的535 240G固态硬盘经常性变为sandforce主控名字,并且容量变为0

作为系统盘使用,系统崩溃以后,重启就看见固态硬盘名称变为sandforcexxxxxxxxx(后面一串记不住),容量也为0,但是把机器关了以后,可能就正常了!

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2 Replies
idata
Community Manager
304 Views

Hi,

 

 

Thank you for posting in the Intel® community.

 

 

After translating your message, I understand that you have an issue with your Intel® SSD 535 Series which is detected as a Sandforce device with no space available (0.0 GB).

 

 

This is happening because of a corrupted firmware. We can perform the following actions in order to try to recover the drive:

 

  • Please try installing the drive in another computer just to confirm the issue is indeed with the drive and not with the current system you are using.
  • Please try installing another drive (if possible) in the same system you are currently using to see if the same issue happens.
Don't worry if you can't do the actions above, but if you have another system to try on or an extra drive, please try those suggestions.

 

 

If the issue persists regardless of the system used (or if you couldn't try the suggestions above), then please try to low-level format the drive. This action will erase all data so if it is possible, please try to back up your data first. You can perform the low-level format with the Intel® SSD Toolbox as described in the following guide: https://www.intel.com/content/www/us/en/support/articles/000006011/memory-and-storage.html https://www.intel.com/content/www/us/en/support/articles/000006011/memory-and-storage.html

 

 

Besides these actions, there is another alternative that we can try which consists on re-flashing the firmware of the drive. This will work only if the drive is detected correctly by the system. I understand from your post that you can see the drive correctly after turning off/on the computer so we can try this one and see if it works.

 

 

This alternative consists on flashing the drive with another firmware. Keep in mind that this approach is intended to fix a different issue, however another user reported that he was able to recover the drive from the same issue you are facing by following this process. In order to re-flash the firmware please check the following post where the process is described in detail. If you have any questions about it, please let me know: https://communities.intel.com/message/541634# 541634 https://communities.intel.com/message/541634# 541634

 

 

I recommend you to try first re-flashing the firmware as it doesn't require to low-level format the drive and losing your data.

 

 

I hope this information helps you.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
idata
Community Manager
304 Views

Hi,

 

 

I'd like to know if you still need assistance with this issue. Were you able to try the suggestions above?

 

 

Regards,

 

Diego V.
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