120G 540S SSD corrupted, but Smart ID5 Reallocated_Sector_Ct and 232 Available_Reservd_Space always 0

[JWang111]

Hi,

My SSD's life seems end, I used it in Ubuntu and monitored its status by smartctl command, once I found the files could not be written on it, I thought its life was end and also used the Toolbox to confirm.

But during its lifetime, I found that some smart attributes that could indicate a SSD's failure were always 0, that's weird.

I googled a lot and found many people got these values, and people said these values are really crucial. Are these values available in 540S? Screenshots here:

Regards,

Jackie Wang.

[idata]

Hello JackieWang,

Thanks for your reply. We need to verify the following:- Is the same S.M.A.R.T. attributes behavior present in all your Intel SSD 540s, or is it limited to the unit currently installed?- When you tested the drive on Linux* operating systems (Ubuntu* and CentOS*), was it done on the same computer model (HP Pro 3380 MT*)?- Did you secure erase the drive? If so, what where the results?Best regards,Eugenio F.

[idata]

Hello Jackie Wang,

We haven't heard from you in the last few days. Please let us know if there's anything else we can do for you.Best regards,Eugenio F.

[JWang111]

Hi,

I'm in touch with Intel SSD customer support, still waiting for the reply.

Will close this ticket.

Regards

[idata]

Hello JackieWang,

Thanks for your reply.It is good to know customer support is assisting you with this situation.Best regards,Eugenio F.