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AGrah1
Beginner
1,013 Views

535 240gb SSD doesn't show in BIOS, was working for months till recently, now weird trick allows me to get BIOS to see it

Hi,

I have a Intel 535 240gb SSD that was working perfectly with my Gigabyte P55A-UD4 rev2.0 motherboard till recently.

I think a drive firmware update made it so the drive no longer shows in the bios.

I've tested with different cables and ports on the motherboard - nothing works, although the drive works perfectly on another PC at my house and passes the full test in the toolbox.

This may be related to the Device Sleep DEVSLP issue possibly (addressed in firmware update tool FUT 2.0.14).

If I boot to the firmware update tool (latest version 2.1.3) it shows no drive (similar to the bios), but if I disconnect and replug the sata power on the drive while the tool is open it shows the drive perfectly all of a sudden.

If I click shutdown but quickly press ctrl-alt-del to soft reboot before it powers off, I can then boot into windows and the drive works perfectly unless I let the PC go to sleep or restart (proving the sata port/cable is fine, just this sequence of events puts the drive in a mode that is useable).

Is it possible for me to downgrade my firmware to a version that will work? (without DEVLP potentially?) FUT 2.0.14 wouldn't let me downgrade the firmware.

Hopefully this doesn't affect too many people, but could be quite a serious bug for those that it does affect - obviously an issue with this drive firmware, as I haven't updated my BIOS for a year.

Cheers,

Aaron

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11 Replies
AGrah1
Beginner
82 Views

Tried sending a support ticket, but got a SAML single sign on error?

idata
Community Manager
82 Views

monkey300,

Unfortunately the firmware cannot be downgraded. Could you please inform which firmware version is installed? It is recommended to check for updates for the BIOS since you informed the SSD works just fine and without any issue in a different computer. The latest update contains a fix for devesleep on systems with ATA user password. Intel has recently released the latest version for the Intel Firmware Update Tool. Here is the link to it: https://downloadcenter.intel.com/download/18363/Intel-SSD-Firmware-Update-Tool Download Intel® SSD Firmware Update Tool

Best regards,

 

Aleki
AGrah1
Beginner
82 Views

Bios on motherboard is latest version F15

SSD firmware is also the latest - RG2P

I need to turn off DEVSLP - can you please look up the procedure and email me?

AGrah1
Beginner
82 Views

I should also note the drive worked fine for a long time with this existing BIOS version, so it is obviously something Intel has changed in the drive firmware that has caused this.

Also I was able to run the 2.0.14 tool to enable and disable DEVSLP but neither setting allows the system to boot normally. The tool reports it successfully updated firmware to RG21 then successfully to RG2P when enabling/disabling

I understand it's a BIOS incompatibility, but surely if the original firmware was compatible, Intel can develop a subsequent firmware that will remain compatible (given I haven't updated the BIOS).

We buy Intel SSDs for servers we build for clients, and given the lack of support, this definitely isn't going to continue.

idata
Community Manager
82 Views

monkey300,

 

 

Could you please provide us full specification on this particular system?

 

Let us know the motherboard brand and also what was the previous and current BIOS firmware version. Please let us know as soon as you can so we can move on into the next step.

 

 

Best regards,

 

Aleki
AGrah1
Beginner
82 Views

As stated in the original post the motherboard is a Gigabyte P55A-UD4 rev2.0

BIOS version is F15 - we haven't changed this, so there isn't a previous version.

I've tried previous BIOS versions since having this problem, but none of them allow the system to recognise the drive.

idata
Community Manager
82 Views

monkey300,

 

 

Could you please provide the logs from this tool: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility so we can take a closer look. Looking forward to hearing from you soon.

 

 

Best regards,

 

Aleki
idata
Community Manager
82 Views

Monkey300,

 

 

We haven't heard from you in a while so we are wondering if you still need our assistance.

 

Please, let us know as soon as you can.

 

 

Best regards,

 

Aleki
AGrah1
Beginner
82 Views

Hi Aleki,

We sent the logs back to you, still waiting for help.

Cheers

idata
Community Manager
82 Views

monkey300,

 

 

We are more than glad to assist you. Unfortunately we could not identify the logs here in communities and as of this reply we did not locate any private message from you with such information. Please let us know as soon as you can so we can provide the assistance you need.

 

We are looking forward to hearing from you soon.

 

 

Best regards,

 

Aleki

 

 

idata
Community Manager
82 Views

monkey300,

 

 

We haven't heard from you in a while so we would like to know if there is anything else we can do to assist you. We are at your disposal should you have any questions or doubts.

 

 

Best regards,

 

Aleki
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