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NKali3
Beginner
1,555 Views

545s Series SSD freezes the entire system

I have a brand new Intel SSD 545s Series, 512GB. I'm running Windows Server 2016.

Every once in a while the entire system freezes. At that moment the HDD activity LED is continuously on.

Pressing the reset button on the case does not help, because the SSD is not visible to the system until I turn the power off and then on again.

Is there a solution to this problem?

I also tried installing Rapid Storage Technology drivers (thought it might help), but the installation fails.

The log file contains this:

2018:03:01 19:37:22:249: Scanning x86\iaStorAC.inf (Name: RAID32, Version: 15.9.0.1015)

2018:03:01 19:37:22:253: No section match

2018:03:01 19:37:22:253: MUP OS bits: 0x49200

2018:03:01 19:37:22:253: E Win32 exception occurred!!

2018:03:01 19:37:22:253: Error code: 0x4E24 (20004)

2018:03:01 19:37:22:257: Error text: ''

2018:03:01 19:37:22:257: Extended error text: 'Error in device matching'

2018:03:01 19:37:22:257: Debug info: 'Setup.cpp (909)'

2018:03:01 19:37:22:257: Node is not valid. Failed to resolved error string from config file error: 20004

2018:03:01 19:37:22:257: propertyId: 8095, serror: This platform is not supported. errorCode: 20004

I have no RAID, and generally I can live without RST drivers, but I would really like to solve the freezing problem.

Thank you,

Natko

0 Kudos
9 Replies
idata
Community Manager
88 Views

Hello Natko,

 

 

Thanks for being part of our community. We understand that you're experiencing freeze issues on your system.

 

 

Just for you to know, since you're not setting up a RAID volume, installing Intel® Rapid Storage Technology is not required.

 

 

We would like to check your SSD SMART details. To do so, please use the export feature on https://downloadcenter.intel.com/download/27527/Intel-Solid-State-Drive-Toolbox?product=80096 Intel® SSD Toolbox and attach the report to your next reply. The tool is not validated for Windows Server 2016*, but all we need is the resulting file.

 

 

The same could be said for the drive, this is a consumer SSD used on a server environment. What's the workload or main task of this system?

 

 

Best regards,

 

Eugenio F.
NKali3
Beginner
88 Views

Hi,

regarding the RST, I know. As I said, I tried simply because I wanted to see if it will help.

The workload is none or pretty close to none. In this environment, a consumer drive should be more than fine.

Regards,

Natko

idata
Community Manager
88 Views

Hello natko,

Thanks for your reply.

The drive SMART details reflect its health is intact. The issue could be caused by a corruption on the operating system or by some other component.

Please backup your data, https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html secure erase the data on the drive and reinstall the operating system.

Let us know if there's anything else we can do for you.

Best regards,

 

Eugenio F.
idata
Community Manager
88 Views

Hello natko,

We haven't heard from you in the last few days. Please let us know if there's anything else we can do for you.

Best regards,

 

Eugenio F.
NKali3
Beginner
88 Views

A fresh copy of Windows Server 2016 was installed on this SSD. That is not the solution for my problem. The same problem is still present.

This system previously had an OCZ SSD and it was fine. I obtained Intel because I needed more space.

The next SSD is probably going to be something that is not Intel.

idata
Community Manager
88 Views

Hello natko,

 

 

Thanks for your reply.

 

 

What's your motherboard model and current BIOS version? The issue might be related to a power saving feature on the SSD called Devsleep.

 

 

This problem happens due to the motherboard not supporting the Devsleep feature of the drive. Basically, it signals the drive to go into a low power state, but doesn't wake it up.

 

 

To confirm if that's the case, please make sure the BIOS is up to date and let us know how it goes.

 

 

Best regards,

 

Eugenio F.
NKali3
Beginner
88 Views

Can I disable Devsleep?

idata
Community Manager
88 Views

Hello natko,

 

 

Thanks for your reply.

 

 

The DevSleep can't be disabled on the drive itself, but some motherboards have options to enable/disable the low power state options.

 

 

This is usually solved by updating the BIOS or disabling/enabling the feature on the motherboard.

 

 

Please let us know the results after the BIOS update.

 

 

Best regards,

 

Eugenio F.
idata
Community Manager
88 Views

Hello natko,

Did you have the chance to update the BIOS or disable its power saving options? If so, is the system working properly now.

Best regards,

 

Eugenio F.