750 400GB Failed to update to Win10 RS1 with error 0xc00000bb

[LJian19]

I have already asked Microsoft for help, but they have totally no idea about this and recommend me to raise a question here.

[idata]

Hello 风铃,

We have not received a lot of reports about this situation, only this thread, but it is weird.Do you use your SSD as the boot drive or storage?Is the latest https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers NVMe* driver installed?Did you install the latest firmware for the SSD? If not, you can use our https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox.By any chance, have you consulted with Microsoft* about this?Please let us know if this works.Regards,Nestor C

[wli25]

Thanks. now I have install both the https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers NVMe* driver and the https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox (checked update)

then I will update my windows, I will tell you the result after the update

[wli25]

The upgrade failed again, but I am very grateful for your response and assistance.

I will contact Microsoft customer service for help

[idata]

Hi 风铃,

Thanks for replying back and testing.We'd like you to share results once you have a word from Microsoft*, we'll be waiting for you.Regards,Nestor C