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LJian19
Beginner
2,013 Views

750 400GB Failed to update to Win10 RS1 with error 0xc00000bb

I have already asked Microsoft for help, but they have totally no idea about this and recommend me to raise a question here.

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13 Replies
idata
Community Manager
98 Views

Hello Leo_Jiang,

We understand you are facing a situation with a Windows® 10 update and the error 0xc00000bb.

From our scope of support, we can let you know to make sure of the following:

-The SSD has the latest NVMe* driver installed https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers (Link here)

 

-How much free space does the SSD have?

 

-Did it happen before using this SSD?

 

-Have you tried a different operating system on this SSD?

Also, we have seen the error occurring for several people as well, we were able to research a bit and http://www.fixwindowserror.org/0xc00000bb.html here is an interesting link for you to check.

 

Here is another https://support.microsoft.com/en-us/help/971905/ntfs-event-id-137-with-error-code-0xc00000bb-may-be-.... link it may be useful

Note: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there

Regards,

 

Nestor C
idata
Community Manager
98 Views

Hi Leo_Jiang,

 

 

We are following up and we'd like to know if you require further assistance or if you were able to follow the suggestions. We'll be waiting for your response.

 

 

Regards,

 

Nestor C
LJian19
Beginner
98 Views

Hi Nestor C,

I've installed the latest driver and about 30GB remain free.

This update seems working properly on almost all the other computers, since MS does not report this bug.

It seems impossible and meaningless for me to try another OS on this SSD since the OS is working properly except trying update to RS1. Win10 is also the only OS which meets the hardware demanding.

Best Regards,

Leo J

idata
Community Manager
98 Views

Hi Leo_Jiang,

 

 

Could you please share with us the *.csv from https://downloadcenter.intel.com/download/26574/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox, you need to click the export button and save the file. Once you have the file, please reply the thread and use the advanced editor button to attach it here.

 

 

We will be waiting for your response.

 

 

Regards,

 

Nestor C
idata
Community Manager
98 Views

Hello Leo_Jiang,

 

 

We are following up and we'd like to know if you require further assistance. We'll be waiting for your response.

 

 

Regards,

 

Nestor C
LJian19
Beginner
98 Views

Attached is the .csv file. It seems to be a report of the SSD.

idata
Community Manager
98 Views

Hi Leo_Jiang,

 

 

Checking the log provided, we don't see any issues with your SSD. In order to help you further, we would like you to please install http://www.nirsoft.net/utils/bluescreenview-x64.zip this application, run it and provide us with a screenshot, if possible, of the affected BSODs you have had in the system.

 

 

With that tool, we may identify if this is related to a driver issue and also if there is any other hardware involved.

 

 

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

 

 

 

Regards,

 

Nestor C
idata
Community Manager
98 Views

Hello Leo_Jiang,

 

 

We are following up and we'd like to know if you were able to install the application we sent. We'll be waiting for your response.

 

 

Regards,

 

Nestor C
wli25
Beginner
98 Views

The application above was the bluescreen dump, but after the windows update failed, nothing could get from the bluescreen dump.

Now I have meet the same problem, When I update my windows, it failed with error 0xc00000bb,and many people failed too, such as https://www.v2ex.com/t/300993 在 ssd 上装系统有什么注意事项么?一天没装好,求助啊。。 - V2EX from the 13th

 

 

I wonder if there is a driver problem.
idata
Community Manager
98 Views

Hello 风铃,

 

 

We have not received a lot of reports about this situation, only this thread, but it is weird.

 

 

Do you use your SSD as the boot drive or storage?

 

Is the latest https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers NVMe* driver installed?

 

Did you install the latest firmware for the SSD? If not, you can use our https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox.

 

By any chance, have you consulted with Microsoft* about this?

 

 

Please let us know if this works.

 

 

Regards,

 

Nestor C
wli25
Beginner
98 Views

Thanks. now I have install both the https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers NVMe* driver and the https://downloadcenter.intel.com/download/26776/Intel-Solid-State-Drive-Toolbox Intel® Solid-State Drive Toolbox (checked update)

 

then I will update my windows, I will tell you the result after the update
wli25
Beginner
98 Views

The upgrade failed again, but I am very grateful for your response and assistance.

 

I will contact Microsoft customer service for help
idata
Community Manager
98 Views

Hi 风铃,

 

 

Thanks for replying back and testing.

 

We'd like you to share results once you have a word from Microsoft*, we'll be waiting for you.

 

 

Regards,

 

Nestor C
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