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RRyal
Beginner
1,083 Views

750 Series Data Integrity Error

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Hi folks,

Bought a 400GB NVMe 750 series almost exactly 12 months ago. Started to see more frequent BSoDs in recent weeks with and these seem to be related to the file system. Whilst trying to figure out the root cause, a full diagnostic scan was performed using SSD Toolbox and, as per subject line, it fails with a data integrity error at ~62% complete.

Firmware is latest revision.

What to do next?

Cheers,

Rik.

0 Kudos
1 Solution
idata
Community Manager
62 Views

Hello Wikkus,

 

 

Thank you for your question.

 

 

In order to better assist you, would it be possible for you to provide us with the SMART details of your drive using the Intel® SSD Toolbox? The export option is found at the bottom right of the main screen.

 

 

Additionally, you may want to make sure that you're using our latest NVMe* drivers, not the inbox drivers provided with your operating system: https://downloadcenter.intel.com/download/26451 https://downloadcenter.intel.com/download/26451.

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.

View solution in original post

3 Replies
idata
Community Manager
63 Views

Hello Wikkus,

 

 

Thank you for your question.

 

 

In order to better assist you, would it be possible for you to provide us with the SMART details of your drive using the Intel® SSD Toolbox? The export option is found at the bottom right of the main screen.

 

 

Additionally, you may want to make sure that you're using our latest NVMe* drivers, not the inbox drivers provided with your operating system: https://downloadcenter.intel.com/download/26451 https://downloadcenter.intel.com/download/26451.

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.

View solution in original post

RRyal
Beginner
62 Views

It's a rare thing to have a manufacturer respond so promptly and rarer still to actually hit the nail on the head on the first try!

Kudos, Carlo!

For some reason, I was still on the stock Microsoft driver, so I installed the Intel 1.8.0.1011 driver, restarted (with breath held -- fortunate that boot time with this amazing drive is so short ) and voila! It passed the data integrity test with flying colours, no error.

 

{breathes sigh of relief}

For completeness, I'd like if you could still review the SMART data -- no obvious anomalies to my untrained eye, but an expert opinion would be welcomed. Please see attached export.

Many thanks,

Rik.

idata
Community Manager
62 Views

Wikkus,

 

 

We're very glad to hear that the problem has been resolved.

 

 

I reviewed your SMART details, and everything looks well, no red flags. As it stands, you shouldn't experience any more problems.

 

 

Please let us know if the BSoD come back, or you have any more questions.

 

 

Kind regards,

 

Carlos A.

 

 

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