Community
cancel
Showing results for 
Search instead for 
Did you mean: 
idata
Community Manager
22,885 Views

8/13 Update on "Bad Context 13x Error" for Intel SSD 320 Series

Status:

Intel has reproduced, identified root cause, and developed a firmware update which addresses the Bad Context 13x Error being discussed on the Communities site and elsewhere.

Response plan:

The new firmware update is in final validation testing and is targeted for release on Intel® Communities within the next two weeks. Intel takes firmware updates and issues of reliability very seriously and is taking extra steps to support a smooth release. We appreciate your patience.

What should I do if I have not experienced this issue?

To minimize occurrence, if a system requires a shut down, Intel recommends using that system's standard power shut down sequence. As with any storage device, Intel recommends users frequently back up their data. Download and install the new firmware when it is available. As with our previous firmware updates, a secure erase is not required.

What should I do if I have experienced this issue?

If you have already experienced a drive failure or encounter this problem before the firmware update is released, please contact your Intel representative or Intel customer support (via web: http://www.intel.com/ www.intel.com or phone: http://www.intel.com/p/en_US/support/contact/phone www.intel.com/p/en_US/support/contact/phone) for an SSD replacement. An alternative option is to use the Intel ® SSD Toolbox or similar tools to perform a secure erase in order to restore the SSD to an operational state; all data will be erased. After secure erase, update your SSD with the upcoming firmware. The pending firmware update will not recover user data.

Background:

For users unfamiliar with the issue, an Intel SSD 320 Series drive may exhibit a drive capacity of 8MB and an electronic serial # field containing a message of "BAD_CTX 0000013x" due to an unexpected power loss under specific conditions. Once this error occurs, no data on the SSD can be accessed and the user cannot write to or read from the SSD.

Rgds,

Scott

Intel Corporation

Tags (1)
0 Kudos
177 Replies
idata
Community Manager
892 Views

Thanks!

Vegan
New Contributor I
892 Views

Thanks for the update

idata
Community Manager
892 Views

Thank you, now and I can buy this drive with peace of mind.

My only question is how do I update the firmware when it comes out?

Is it done inside Windows 7 or do I have to boot into something weird?

Or at what date can I buy an ssd from intel and assume it will be shipping with the new firmware?

Thanks,

Sapan

Vegan
New Contributor I
892 Views

Being as cynical as I am I would wait until after the firmware is released to be safer.

Of course I would recommend a HD to use as a backup in case the unthinkable happends

idata
Community Manager
892 Views

The updater is downloaded as a .iso-file. Just burn it to a CD (with ImgBurn or similar) and boot from that, it's very simple.

idata
Community Manager
892 Views

Will this update possible to do on a Mac specifically a MacBook Pro?

idata
Community Manager
892 Views

Yes indeed. SImilar to past firmware updates, this update will work with all Intel-based Mac computers, including Intel-based MacBook Pros.

Rgds,

Scott, Intel Corporation

idata
Community Manager
892 Views

Sounds great, thanks!

idata
Community Manager
610 Views

How about Linux PC ? I'm using 40GB in ubuntu PC without Windows-OS installed and fortunately have no trouble yet.

Is there any method to update 320 series SSD for Linux PC ?

idata
Community Manager
610 Views

Hi ,

I try'd to update the firmware off the SSD on my MacBookPro3,1 ,Intel Core 2 Duo.

but after booting from the firmware update CD ,

it won't find the SSD ( SSDSA2CW120G3 ) , any suggestions.?

Best Regards

Bram Jacobse

idata
Community Manager
610 Views

Hi, Bram

I also have MacBookPro installed 600GB SSD of 320-series.

I found only windows updater in the Intel's web.

How did you try to update the firmware of your MacBookPro ?

Did you burn windows updater ISO image into the CD and run on the MacBookPro ?

idata
Community Manager
610 Views

I burned CD and try to boot MacBook Pro with 'option' key pressed, finally CD labeled "Windows" appears.

And I choose "Windows" CD, nostalgic DOS prompt displayd !

All the process has been done and firmware revision is displaed as "4PC10362".

idata
Community Manager
583 Views

Hey nabecyan, I followed your firmware update steps on my MacBook Pro and it worked like a charm!

Many thx for being so helpful, all MacBook Pro users should follow suit if you want to update to firmware 4PC10362

idata
Community Manager
583 Views

Hi, I updated 600GB SSD in MacBook Pro and shutdown with Power button because of freezing OSX Lion (not SSD issue) for 10 times or more.

I was afraid every time when shut down the power and if the nightmare would ocurre to me .

But SSD is now still alive. In this thread, some people said 8MB issue exist inspite of firmware update, if so, I should be very lucky.

idata
Community Manager
892 Views

cool, finally good news!

idata
Community Manager
892 Views

So when are we supposed to download this grand update so we can all sleep well at night knowing that Intel is looking out for us ?

idata
Community Manager
892 Views

It says within two weeks in the OP, don't see what's the point of asking that question any more, unless you missed it of course.

idata
Community Manager
892 Views

I have read so much nonsense in so many forums that I just don't believe anything until it actually works and manifests itself in real life.

So far it has been all talk and talk is cheap.

I want some serious results and fast.

idata
Community Manager
892 Views

Did any of that "nonsense" come from Intel employees? As far as I know, none of Intel's statements on this issue have been untrue thus far, so why should this?

Anyway, you kind of painted yourself into a corner. On top of it already being answered, why ask a question if you'll refuse to believe the answer no matter what is said?

If you only believe in results, then clearly the only course of action is to wait for them.

idata
Community Manager
892 Views

After spending almost $3000.00 on Intel SSD's and have 4 of them bite the dust the first 2-3 days you would probably be as frustrated as I am, and what really bothers me in the forums isn't the BS but Intel's indifference on the issue which you have to admit it has been adressed for quite sometime now.

Reply