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New Contributor I
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BUG Report - Firmware missing for DC S3110 1.024TB

Just replaced a DC S3110 1.024TB under warranty. The replacement has the old firmware. The only way to update this drive is through the Data Center Tool, which is missing the firmware for the 1.024TB model, similar to how the Intel 545S 1TB firmware was missing from the Intel SSD Toolbox in prior releases. Also, I can't fill out a warranty or support request since the warranty/support system has no listing for the 1.024TB model, nor can find it through the ISN/SN number.

 

Please update the Data Center Tool so I can update the firmware, which should prevent another RMA.

 

New Firmware:

LHF002D

https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html

 

Old Firmware:

LHF0B1D

 

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Thank you for your contact to Intel® SSD Support Group on your request for support on your Intel® SSD DC S3110 Series (1.024TB, 2.5in SATA 6Gb/s, 3D2, TLC).

 

We’ve analyzed your inquiry and it might need some additional research and additional contact with our engineering department; for this reason, we will be escalating this case to our higher support level.

 

Please notice, due to the nature of this process, at this point, we are not able to provide a time frame for resolution (ETA). This process depends on the queue. However, we will keep you in the loop as the situation develops. Also, feel free to request updates as you deem convenient.

 

Please don’t hesitate to contact us in case you might have any additional inquires.

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Greetings from Intel® SSD Support Group on your request for support on your Intel® SSD DC S3110 Series (1.024TB, 2.5in SATA 6Gb/s, 3D2, TLC).

 

As told previously, we have escalated this case to engineering; they are requesting your cooperation to send us a screen shot of the error when the tool lists the SSD and when you attempt to update the firmware, please use the latest version of the Intel® SSD Data Center Tool (Intel® SSD DCT), please download latest version from this link: https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=35....

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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New Contributor I
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Re: BUG Report - Firmware missing for DC S3110 1.024TB

I don't have screen shot of the command window but here was the output from the Data Center Tool I saved to a text file:

 

 

- Intel SSD DC S3110s Series BTL************EGN -

 

DevicePath : \\\\.\\PHYSICALDRIVE1

DeviceStatus : SMART Attribute B8 failed.

Firmware : LHF0B1D

FirmwareUpdateAvailable : The selected Intel SSD contains current firmware as of this tool release.

Index : 0

ModelNumber : INTEL SSDSC2KI010T8

ProductFamily : Intel SSD DC S3110s Series

SerialNumber : BTL************EGN

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Thank you for your reply to Intel® SSD Support Group on your request for support on your Intel® SSD DC S3110 Series (1.024TB, 2.5in SATA 6Gb/s, 3D2, TLC).

 

We have received your information and immediately translated it to engineering; as soon as we have a reply, we will let you know.

 

Thank you for being an active part of to Intel® communities.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Greetings from Intel® SSD Support Group on your request for support on your Intel® SSD DC S3110 Series (1.024TB, 2.5in SATA 6Gb/s, 3D2, TLC).

 

Engineering is asking for your confirmation, that you’re using the latest version of Intel® SSD Data Center Tool (Intel® SSD DCT)

 

Current version is Version: 3.0.19 (Latest) from: 3/6/2019 please download it from this link: https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=35....

 

Your valuable cooperation is being appreciated.

 

Don’t hesitate to contact us in case you might have any additional inquires.

We will be looking forward to your reply.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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New Contributor I
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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Yes, that's the version of the Data Center Tool that produced the above output, erroneously indicating the firmware was current.

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Greetings from Intel® SSD Support Group on your request for support on your Intel® SSD DC S3110 Series (1.024TB, 2.5in SATA 6Gb/s, 3D2, TLC).

 

Thank you got your kind reply; we are going back with engineering and will return to you as soon as possible.

 

Don’t hesitate to contact us in case you might have any additional inquires.

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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New Contributor I
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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Any correspondence about when this firmware is fixed?

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Greetings from Intel® SSD Support Group.

 

We have received a reply from engineering, your point is taken, and we’re thankful for pointing out; we are very sorry about this, Intel is already working on a solution.

 

Engineering requested to try to proceed with Firmware Update, ignore the messages and try to update the firmware to LHF002D, please attach screen shots of your findings.

 

We will be looking forward to your reply.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Greetings from Intel® SSD Support Group.

 

This is a friendly reminder, you case remains open, awaiting for your kind reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

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New Contributor I
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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Here's the command output from the firmware update command. It's the same output as the RMA drive - wrongly indicates the "old" firmware (LHF0B1D) is latest.

 

- Intel SSD DC S3110s Series BTL************EGN -

 

Status : The selected Intel SSD contains current firmware as of this tool release.

 

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Thank you for your reply to Intel® SSD Support Group.

 

With the information provided, we are escalating this case to our next level of support, in order to request the information needed to fully understand and solve your issue.

 

Notice that, due to the nature of this process, at this point, we are not able to provide a time frame for resolution (ETA). Please, feel free to request updates as you deem convenient.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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Re: BUG Report - Firmware missing for DC S3110 1.024TB

Hi KO,

 

Greetings from Intel® SSD Support Group.

 

In reference to this issue, we need to send you a private message from our advanced warranty support team.

 

Soon you’ll be contacted via email.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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