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Community Manager
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Bios A10 on Dell Precision 6500M don't recognizes Intel SSD Pro 2500 series 360GB - is there a solution

I want to install a Intel SSD Pro 2500 series 360GB in a Dell Precision M6500M but the Bios version A10 don't recognises the disk.

Is it possible that i have to do some updates to the SSD itself ?

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Community Manager
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Hello Bosser,

 

 

We understand your Intel® SSD Pro 2500 Series is not detected by your system, not even at BIOS level.

 

We have some questions for you:

 

 

-Are plugging the SSD directly to the SATA port in your mobile device?

 

-Have you tried plugging it as external drive? (Using USB enclosure)

 

-Was the SSD working previously?

 

-Could you test the SSD in a different computer?

 

 

Please let us know so we can further assist you.

 

 

Regards,

 

NC
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Community Manager
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- Yes i try to connect in the SATA port, there are two of them int he computer, when used, neither one are detected by the BIOS.

- The previous system configuration was a RAID 1 with to HDD, i changed this to AHCI before cloning the HDD to the SSD, so the configaration is AHCI at the moment. The HDD is booting in AHCI modus, but the SSD isn't recognized by the BIOS.

- I have connected the SATA with a USB connector to the PC to clone the existing HDD, and when atached to a another computer with the USB connector the SSD is visible.

- I didn't test the SSD in another computer because probably de drivers aren't correct ... or doesn't that mather ?

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Community Manager
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Hi Bosser,

 

 

So if the SSD is detected when you use it with an USB enclosure in another computer, this means either the system does not support it or there is a compatibility issue.

 

Have you contacted Dell* in order to check compatibility? - You can also check with them if there is any special setting you need to change in the system's BIOS for this SSD to work.

 

 

We will be waiting for your response.

 

 

Regards,

 

NC

 

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Community Manager
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Hello Bosser,

 

 

We would like to know if you contacted Dell* already or if you requires further assistance from us?

 

We will be waiting for your response.

 

 

Regards,

 

NC
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Community Manager
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I have purchased the SSD in the Dell shop as a compatible device, so it should be compatble with de Dell M6500. Even after installing diferent BIOS updates it is still not recognized....

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Community Manager
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Hi Bosser,

 

 

You mentioned that the SSD worked with the USB enclosure in a different computer, right? That means the drive is fine, besides when it comes to a SATA drive, there are not much settings to change to make it work.

 

 

If you can test the drive as external or in a different computer again, please let us know if it is detected, if not, then it will be necessary to get in touch with our support department in this http://intelsupportchat.force.com/icslivechat/ics_tech_ssd_ww_english_Chat link

 

 

Let us know please.

 

 

Regards,

 

NC
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Community Manager
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Hi,

I had the possibility to enter de SSD in a Dell Inspiron R17, and de SSD was directly recognized en windows was booting. So it is certain that the SSD is functioning but the Dell Precision don't recognises the SSD.... I wonder if there is a diference in pins in the 2,5" doc ? Should i contact dell again ?

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Dell stated that the Precision M6500 is not compatible with SSD but when i see this video i have questions : Dell Precision M6500 Pentium I7 extreme CPU & Sandisk disk ultra II SSD 480GB & 8GB RAM & Win 10 - YouTube : https://www.youtube.com/watch?v=jA5sB6BeFrM https://www.youtube.com/watch?v=jA5sB6BeFrM

In the video it is a Sandisk ultra II 480 GB ... is there a difference between the Sandisk Ultra II SSD and the Intel SSD Pro 2500 Series ?

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Community Manager
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Dell stated that the Precision M6500 is not compatible with SSD but when i see this video i have questions : Dell Precision M6500 Pentium I7 extreme CPU & Sandisk disk ultra II SSD 480GB & 8GB RAM & Win 10 - YouTube : https://www.youtube.com/watch%3Fv%3DjA5sB6BeFrM https://www.youtube.com/watch?v=jA5sB6BeFrM

In the video it is a Sandisk ultra II 480 GB ... is there a difference between the Sandisk Ultra II SSD and the Intel SSD Pro 2500 Series ?

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Community Manager
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Hello Bosser,

 

 

It would be important to ask Dell* why the SSD is not compatible with your system.

 

About the Sandisk* SSD and our drive, both of the drives are SATA 3.0 6Gb/S, so it should be able to detect it fine; however, they already told you is not compatible or validated.

 

Maybe the system does not handle latest technology or all other features of our drive, which is the difference we can notice and that could be the root cause of this situation.

 

 

http://ark.intel.com/products/86733/Intel-SSD-Pro-2500-Series-360GB-2_5in-SATA-6Gbs-16nm-MLC Here are some specs of our drive.

 

 

Regards,

 

NC
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