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JLyam
Beginner
2,061 Views

Bios cannot detect M2 SSD

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Dear Sir/Madam,

I built myself a custom pc just a few days ago. I installed windows 10 home edition 64 bit to the SSD, it was working. and I installed my programs in it.

My build:

windows 10 home 64bit

i5-7500

MSI B250i gaming pro ac

hyperx fury 2400Mhz 8gb x2

intel 600p M2 SSD 256gb

wd blue hdd 1tb

antec eco 2 450w

define nano s

Yesterday when I started my pc and opened a game (league of legends beta client, which was installed in the SSD), it crashed and went blue screen. Then it tried to gather information (I could see the 0% on the blue screen, but it just stayed 0%) and pc rebooted itself. However, it could not find any boot device. When I entered the bios, the M2 slot read "not present". I used recovery USB to recover windows but it installed directly to my HDD. I tried re-flash bios, re-insert the SSD to M2 slot but it just won't detect the SSD.

3 screen captures can be found in this link.

imgur.com/a/j2ZK9

The first one shows my SSD present before my pc went blue screen

The second and third ones are the current status.

Could you kindly advise what to do next?

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1 Solution
idata
Community Manager
398 Views

Hi Javierlyam,

 

 

We understand your SSD is no longer detected by your motherboard and it was working fine.

 

As the previous user suggested if it is possible, could you try to put the SSD in a different system that can handle NVMe* through M.2 GEN3 X4?

 

 

As for the pictures, could you confirm the BIOS update is the one in this https://www.msi.com/Motherboard/support/B250I-GAMING-PRO-AC.html# down-bios link?

 

 

If by any chance the SSD is not detected as well in a compatible motherboard, please contact our http://www.intel.com/content/www/us/en/support/contact-support.html# @19 support department for further assistance.

 

 

Regards,

 

NC

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5 Replies
KL2
Valued Contributor I
398 Views

It could be a bad 600p SSD, but I'd try to see if it's detected in another PC first, assuming you have access to another PC with an M.2 PCIe NVMe capable slot.

I also find it strange that your ME Version in the BIOS is 0.0.0.0

idata
Community Manager
399 Views

Hi Javierlyam,

 

 

We understand your SSD is no longer detected by your motherboard and it was working fine.

 

As the previous user suggested if it is possible, could you try to put the SSD in a different system that can handle NVMe* through M.2 GEN3 X4?

 

 

As for the pictures, could you confirm the BIOS update is the one in this https://www.msi.com/Motherboard/support/B250I-GAMING-PRO-AC.html# down-bios link?

 

 

If by any chance the SSD is not detected as well in a compatible motherboard, please contact our http://www.intel.com/content/www/us/en/support/contact-support.html# @19 support department for further assistance.

 

 

Regards,

 

NC

View solution in original post

JLyam
Beginner
398 Views

I will try to get someone to help test using another compatible motherboard. Yes I confirm it is the bios version I used to flash.

idata
Community Manager
398 Views

Hi Javierlyam,

 

 

Thanks for replying back.

 

We hope you can try the test but remember that in case you don't have any other system available you can always contact our support department for further assistance.

 

 

Regards,

 

NC
JLyam
Beginner
398 Views

My retailer helped figured out that my ssd is working with another motherboard. It's my motherboard not detecting the ssd. They had replaced it for me. Thanks NC and Gize for your kind advice.

Javi

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