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FUlla
Beginner
3,112 Views

Blue screen of death

i am using Acer Nitro 5 having 512gb intel ssd 600p series and i have also installed 2tb SSHD. i was using my laptop when it suddenly stuck and when i restarted it manually it begain to show me blue screen of death showing "Your pc ran into a problem and need to restart.We'll restart for you. stop code: Registry Error.and than i was stuck in a loop and cant get past through it.. since than i tried every thing to restore my windows but nothing worked. i than installed a new window on my sshd and tried to solve the problem fro there..i can access my SSD i can copy files but i cant delete any thing nor can i make changes in them bcz it says the drive is write protected.i tried various methods to remove write protection and nothing worked.. i need help is anyone there having the same issue or any solution???????

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13 Replies
AlHill
Super User
190 Views

Have you been using any registry cleaners?

What is the exact version and build of your OS?

Doc

FUlla
Beginner
190 Views

no i was not using any registry cleaner..and which os is u talking about.the previous one or the one i am using now?

idata
Community Manager
190 Views

Hi Fadikhan4,

 

 

Could you please download and run the Intel® System Support Utility (SSU) from the following site to collect your system details: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-? Make sure to run the full report.

 

 

Additionally, what OS version did you install in each drive?

 

 

Is there any chance to install the Intel® SSD Toolbox and collect the SMART details of the SSD? You can download this tool from the following site: https://downloadcenter.intel.com/download/28234/Intel-Solid-State-Drive-Toolbox?product=80096

 

 

We'll be waiting from your response.

 

 

Regards,

 

Diego V.
FUlla
Beginner
190 Views

OS on SSD was Windows 10 Home 2017

and OS that i am currently using is mentioned along with all the system information from the intel system support utility(SSU)

# SSU Scan Information

Scan Info:

Version:"2.5.0.15"

Date:"11/08/2018"

Time:"00:01:06.6193678"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"KBL"

BIOS Mode:"UEFI"

BIOS Version/Date:"Insyde Corp. V1.15 , 05/03/2018 12:00 AM"

CD or DVD:"Not Available"

Embedded Controller Version:"1.13"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"3.0"

Sound Card:"Realtek High Definition Audio(SST)"

Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

System Manufacturer:"Acer"

System Model:"Nitro AN515-51"

System SKU:"0000000000000000"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"1.7.41.0"

- "Intel(R) HD Graphics 630"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 630"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+630"

CoInstallers:"nvdispgenco6438816.dll,NvGenericCoInstall,nvdispco6438816.dll,NVDisplayCoInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"07/24/2017 05:00 AM"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"22.20.16.4749"

INF:"oem10.inf"

INF Section:"iKBLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"DirectX 12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_591B&SUBSYS_118A1025&REV_04\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"60 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "NVIDIA GeForce GTX 1050 Ti"

Adapter Compatibility:"NVIDIA"

Adapter DAC Type:"Integrated RAMDAC"

Adapter RAM:"4.00 GB"

Availability:"Offline"

Bits Per Pixel:"Not Available"

Caption:"NVIDIA GeForce GTX 1050 Ti"

CoInstallers:"nvdispgenco6438816.dll,NvGenericCoInstall,nvdispco6438816.dll,NVDisplayCoInstall"

Color Table Entries:"Not Available"

Dedicated Video Memory:"Not Available"

Driver:"nvlddmkm.sys"

Driver Date:"10/30/2017 05:00 AM"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvlddmkm.sys"

Driver Provider:"NVIDIA"

Driver Version:"23.21.13.8816"

INF:"oem25.inf"

INF Section:"Section089"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvac.inf_amd64_6d889d26421766e3\nvldumdx.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

...

idata
Community Manager
190 Views

Hi Fadikhan4,

 

 

For readability, could you please attach the output files of each report? You can export the Intel® SSU report in a text file, and the SMART report can be exported to a CSV file.

 

 

Please attach those files in a post so it's easier to check the data in them.

 

 

Regards,

 

Diego V.
idata
Community Manager
190 Views

Fadikhan4,

 

 

After checking the SSU report you posted, I noticed that you have the OS build version 17134. I recommend you to update it to 17134.81 which includes some fixes to an issue related to the Intel® SSD 600p Series.

 

 

Please check additional details here: https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
FUlla
Beginner
190 Views

yeah yeah sure but i cant find any option for attachment. how should i attach them to this reply? there are only option for image and video attachments here...

idata
Community Manager
190 Views

Hi Fadikhan4,

The attach option is at the lower right corner when you open the "Reply To" window. See screenshot below:

Regards,

 

Diego V.
FUlla
Beginner
190 Views

okay okay my bad sorry i found it..here u go

idata
Community Manager
190 Views

Hi Fadikhan4,

Don't worry and thank you for submitting the files.

The Windows* build version still appears in the report as 17134. Have you tried to update it to the 17134.81 as I explained you in my previous message?

If not please do it as it may fix the issue with this drive: https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403 https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403

I'll be waiting for your response.

Have a nice day.

Regards,

 

Diego V.
FUlla
Beginner
190 Views

i tried by checking updates from the settings it says the window is upto date and this is the version which is written there

i also tried it to through manual update by downloading stand alone package and this error is given when i was installing it

now what should i do?

idata
Community Manager
190 Views

Hello Fadikhan4,

 

 

Thank you for your reply and the information provided.

 

 

You are going to receive an email shortly from our advance technical support department in order to further assist you.

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel® Customer Support Technician

 

Under Contract to Intel Corporation
RFrom3
Beginner
190 Views

Is there a solution for this problem? I've got exact the same problem. The ssd is write protected​ and it not possible to delete partitions or format them. Even diskpart tells me that write protecten attribute is off but the actual status is writeprotected. Wherever this protecten comes from. Not from the OS. SMART tells two critical errors without additional information.

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