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RStok
Beginner
667 Views

Cloning 600p M.2 SSD to 760p M.2 SSD

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I have successfully cloned around 40 Intel NUC systems which contain Intel 600p M.2 SSD drives.

 

My customer needs another 40 units but my supplier did not have enough 600p drives so we purchased 760p drives instead.

 

Whenever we restore the working image to the new drives, the system fails to boot reporting an Inaccessible boot device BSOD.

 

We have tried to inject the latest nVME drivers into the build but have been unable to resolve the issue. The clone image is not damaged as we have since purchased a single 600p drive and the same image restores to that without any issues.

 

I have spoken to Intel Technology Partner support who have said there shuld be no incompatibility issues between the two drives but clearly something is not right somewhere.

 

BIOS settings have been checked and the cloned system does partially start to boot into Windows but BSOD's after about 30 seconds.

 

Does anyone have any suggestions?

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Accepted Solutions
Santiago_A_Intel
Employee
174 Views

Hi RStok,

 

Greetings from Intel® SSD community.

 

We’ve ran a series of tests and labs trying to replicate the issue as per your indications, all have proven unsuccessful, confirming the use of adapters/enclosures is not validated nor supported by Intel.

 

As a suggestion you might want to try the cloning by the use of a different platform containing dual M.2 slots.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

View solution in original post

18 Replies
AlHill
Super User
174 Views

What version of Windows 10? 1903?

 

Doc

 

RStok
Beginner
174 Views

The clone image is locked down at 1809.

AlHill
Super User
174 Views

Ok, and what nuc model(s)?

 

Doc

 

RStok
Beginner
174 Views

They are all Intel NUC7i5BNK's.

 

The original systems were the pre-built models with 600p drives pre-installed. The new systems are in kit form into which I've fitted 760p drives however I have also tested a 600p in one of the new systems and that clones perfectly so it definately seems to be something to do with the 760p drive.

 

All of the latest Intel hardware device drivers are installed. BIOS level on all systems is v072. I have tried using both storage device drivers currently available - by default the original NUC system uses a generic storage driver from 2016. I have also done an online update which then picked up an Intel nVME driver dated Feb 2019.

AlHill
Super User
174 Views

Ok, good information. One of the Intel support engineers will assist you.

 

Doc

 

RStok
Beginner
174 Views

Also forgot to add that both the 600p and the 760p are running up to date firmware.

 

It's a puzzler!

LeonWaksman
Super User
174 Views

Hi @RStok​ 

Are you aware of existing  Intel Data Migration Software for that purpose? https://downloadcenter.intel.com/download/27960/Intel-Data-Migration-Software?v=t

 

Leon

 

RStok
Beginner
174 Views

Hi Leon,

 

I've had a look into this but I am already using Acronis True Image 2019 as my cloning software anyway, alongside their Universal Restore tool which is supposed to allow you to recover cloned images to dis-similar software. Using this tool, I have added in the nVME drivers which correspond to the 760p if it wanted those specifically, and for good measure also added in the chipset, RST and ME inf files also from the latest driver sources.

 

Not sure if IDMS is any better or newer than the latest Acronis software but looking at the video tutorial the process is exactly the same just with less bells and whistles than in the full Acronis product.

 

Also, as both drives are M.2 SSD's, I can only have one drive in the system at the same time.

Santiago_A_Intel
Employee
174 Views

Hi RStok,

 

Thank you for your contact to Intel® SSD support group on your request for support for your Intel® SSD 760p Series.

 

By reading all details in your posts and the valuable community members input, we have the following inquiries:

 

Have you tried the Intel® SSD 760p Series on a different system? Or have you tried to perform a fresh install and try to clone from the same type of drive? We want to isolate the issue from the SSD or the NUC.

 

As this Intel® NUC 7 Home NUC7i5BNKP has only one M.2 port, are you performing the cloning, by having the Intel® SSD 760p Series on an external enclosure? As indicated in our Intel® Data Migration Software download page (Please follow this link to find the information: https://downloadcenter.intel.com/download/27960/Intel-Data-Migration-Software?product=80098), use of enclosures or adapters might cause issues with SSDs, as is not supported nor validated by us.

 

On a side note, Intel® SSD 760p Series is not listed as a validated drive for your Intel® NUC 7 Home NUC7i5BNKP as is indicated in our Intel® Product Compatibility Tool (follow this link to find a list of compatible and validated drives for your particular NUC: http://compatibleproducts.intel.com/ProductDetails?prodSearch=True&searchTerm=NUC7i5BNK#  

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

RStok
Beginner
174 Views

Hi Santiago

Thanks for getting back to me.

The 760p SSD drive works fine in the NUC if I install a fresh version of the same v1803 OS onto it so the drive itself isn't faulty ​(I've got 40 of these drives so have tested a random selection). It's also not the specific NUC as I've got 40 of those and have tried multiple units.

I have tried a number of cloning methods. On the original batch with the model 600 drives, I would boot the system from the Acronis USB boot media. The SSD drive is installed in the NUC. A clone image of the system is on a 2nd USB drive. That has always worked previously.

I have also tried to clone the system with the 760p in a drive enclosure on another system.

All attempts fail.

 

Regards

Robert ​

Santiago_A_Intel
Employee
174 Views

Hi RStok,

 

Thank you for your reply to Intel® SSD support group.

 

We will setup a case follow up to contact you on next Monday August 12.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

RStok
Beginner
174 Views

Good day Santiago. I am back at work now, do you have any updates on this please as we need to find a resolution asap in order to being providing the NUC systems to our client.

 

Are you able to advise on any fundamental differences between the 600P and the 760P as to why they cannot be interchangeable on the same system? I've not come across a HDD or SSD incompatibility for a number of years.

Santiago_A_Intel
Employee
174 Views

Hi RStok,

 

Thank you for your reply to the Intel® SSD community.

 

As per your request on drive’s details, please follow this link, where you’ll find a comparison on both drives: https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=134580,94926

 

Most of the alternatives for this particular case were given on our previous reply; we are looking for an alternative procedure to recommend for this case. We will get back to you as soon as we can.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

Santiago_A_Intel
Employee
174 Views

Hi RStok,

 

Thank you for your reply to Intel® SSD support group.

 

We have been reviewing the original post and you’ve mentioned you have tried to inject the NVMe driver on your build.

 

Having clearly understood this, we have received a recommendation from engineering in order to install the latest Client NVMe* Microsoft Windows* Drivers for Intel® SSDs Version: 4.3.0.1006 (Latest) Date: 7/9/2019 published by Intel® in the following link: 

https://downloadcenter.intel.com/download/28717/Client-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs you can also find further details about the release notes by accessing this link: https://downloadmirror.intel.com/28717/eng/Intel_SSD_PCIe_Client_Driver_4.3.0.1006_Release_Notes.pdf

 

Please let us know your comments on this. If there is anything else we can help you with, please let us know.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

RStok
Beginner
174 Views

Cheers for the update and advice Santiago.

 

I think the issue relates to the SSD driver being used on the original 600p drive. The Intel NVMe driver on that system is dated February 2019. I see that there is a new IRST driver (17.5.2.1024) which is newer than the one on the system but I cannot see a newer NVMe driver for the 600p drive. I note that the newer IRST driver does not list support for the 760p NVMe, only the Client NVMe drivers list the 760p (but do not list the 600p!)

 

I have tried uninstalling the NVMe driver from the original 600p system but if I do this it fails with an Inaccessible Boot Device error, the same as I am getting on the 760p drive so I definately think it is related to the driver itself. What I could do with is a combined driver which supports both the 600p AND the 760p drive at the same time.

 

I have tried to inject the latest NVMe drivers into the Acronis recovery/clone but this still fails.

Santiago_A_Intel
Employee
174 Views

Hi RStok,

 

Thank you for posting in the Intel® SSD community.

 

We will continue our research in this issue, we will get back to you as soon as we can

 

If there is anything else we can help you with, please let us know.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

Santiago_A_Intel
Employee
175 Views

Hi RStok,

 

Greetings from Intel® SSD community.

 

We’ve ran a series of tests and labs trying to replicate the issue as per your indications, all have proven unsuccessful, confirming the use of adapters/enclosures is not validated nor supported by Intel.

 

As a suggestion you might want to try the cloning by the use of a different platform containing dual M.2 slots.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

View solution in original post

RStok
Beginner
174 Views

Hi Santiago

 

We have had no choice but to abandon the solution of cloning the original 600P drives due to time constraints. Instead we have had to build up a brand new disk image on a fresh installation on one of the 760P drives. We have tested cloning to/from the new 760P disk to other drives of the same type and also to non-Intel drives which has worked absolutely fine so there is definately some compatibility issue between the 600P and the 760P. The use of an adapter or enclosure isn't anything to do with it.

 

We will have to conclude that this case is now closed but without a successful resolution but I do thank you for the time you have put into this in trying to help us.