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KMani1
Beginner
2,480 Views

Computer freezes (hangs) upon Intel SSD Toolbox v3.2.3 launch

Hello,

I have installed my new INTEL 530 SERIES SSDSC2BW240A401 240GB SSD 2.5'' SATA3 in my ASUS P6T Deluxe motherboard with Chipset Intel® X58 / ICH10R. Fresh Windows 8.1 is running on it fine and I also installed Intel SSD Toolbox v3.2.3 for diagnostics and whatever further optimisation this allows. The SSD is positioned in slot 1 of 4 SATA II motherboard slots and is holding alone the OS, no RAID configuration,

My problem is that as soon as !Toolbox launches computer freezes instantly and becomes unresponsive. I can see the application (bleuish UI with no loaded numbers data) but there's nothing more I can do from there except hard reset. Also to specify I get no BSOD; the computer just freezes at that screen responding to no input.

I have dug around and following /thread/54232?q=Intel SSD Toolbox this post. I have proceeded installing Microsoft .NET Framework 4.5.2 (was not installed so as to repair it) and the after looking around also Microsoft Visual C++ 2008 (and 2010) Service Pack 1 Redistributable Package MFC Security Update but saw no change. In case this is corellated I also have microsoft updates about Visual C++ also give me an error and fail, while others have worked ok.

Any help to get this cool-looking Toolbox up and running?

Thank you for your time!

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10 Replies
Jose_H_Intel1
Employee
84 Views

Hello maninas, do you have any drives connected to the Marvell* controllers?

If the answer is no, kindly provide the msinfo32 report (press Windows* key + R key, type "msinfo32", press OK and then File, Export). You can attach it with the advanced editor, the link is in the upper right corner of the text box after clicking Reply.

KMani1
Beginner
84 Views

Hello Joe, thanks for helping me out.

The answer is yes, I do have 2 more 500GB drives for my data in slots 3/4 and 4/4. That is E:\ in my report. F:\ is an external usb 1TB drive. The two internal 500GB drives are setup as RAID-0 through Windows 8.1 (not bios) and I have seen no problem related to that yet.

The drives are WDCXWD5001AALS and WD5000AVDS.

 

Though for good measure I am still attaching my msinfo32 report.

KMani1
Beginner
84 Views

Oh wait. the "out of 4" slots I have been talking about is a group of 4 SATA slots at the edge of my motherboard that are accessible to plug my drives into. I am looking at http://www.asus.com/Motherboards/P6T_Deluxe/specifications/ ASUS's specification for my mobo which has the SATA slots classified under "Southbridge" and that there are 6 of them (i guess the other two are buried behind my two GPU's. Also the spec lists different stuff under 2 Marvell controllers.

I don't know if this helps at all, I just felt like bringing it up.

Jose_H_Intel1
Employee
84 Views

Does the issue happen if no drives are connected to the Marvell* controllers? You may need to verify in the http://www.asus.com/Motherboards/P6T_Deluxe/HelpDesk_Manual/ user guide which ports belong to which controllers.

If the computer does not freeze, try updating the Marvell* controller driver, or uninstalling it and using the Microsoft's inbox driver instead. The issue may be similar to /thread/44782 this one even if it is not the Intel® SSD that is connected to the aforementioned RAID controller.

Jose_H_Intel1
Employee
84 Views

Please install the following Windows* update as it has been proved to solve issues with Intel® SSD Toolbox.

http://support.microsoft.com/kb/3000850 http://support.microsoft.com/kb/3000850

KMani1
Beginner
84 Views

Hello Joe,

I installed the ~700MB windows update stated above that I found was sitting in my Optional Updates, then rebooted. Toolbox launched successfuly, application was usable and responsive as expected and computer did not hung. Seems like that did the trick!

Following my ordinary use case on my pc I unplugged my external USB linked HDD, at which point the computer froze again, exhibiting the exact same behaviour stated in my OP upon Toolbox launch. I had assigned NO specific user-requested processes upon toolbox at that time. Meaning no scans or stuff like that, and I believe there was no apparent activity in my SSD at that point, so probably no background Toolbox processes/services I guess.

Rebooting after that computer freeze (and first ever and only successful launch of Toolbox), behavior resumed to the expected problematic one described in OP:

Computer freezes upon Toolbox launch.

Jose_H_Intel1
Employee
84 Views

Try updating your Marvell* SATA controller driver or using the Microsoft*'s inbox driver instead.

KMani1
Beginner
84 Views

Not sure what you mean by using the Microsoft*'s inbox driver instead, but I went off to Device Manager and tried to auto-update all 3 devices listed under Storage Controllers. Response to all three of them was that they were already up to date. If you meant to look in my Inbox for some driver installer you have sent me, I can't see anything there.

 

Jose_H_Intel1
Employee
84 Views

You can open the Marvell 61xx RAID controller properties window from Device Manager by double click on it. The Driver tab shows you the Driver Provider, which can be Microsoft* or Marvell.

Usually you can get drivers from your system/motherboard manufacturer (recommended), the component manufacturer (in this case Marvell*) and Windows* Update. It seems that at this moment you are probably using the Microsoft* driver because, as far as I can see, neither the O.E.M. nor Marvell* provide a driver for Windows* 8.1.

Was the Intel® SSD Toolbox working with a different operating system? (Windows* 7 for example)

KMani1
Beginner
84 Views

Apparently I am using Marvell drivers already, compiled in 2010.

No I haven't used Toolbox on any OS other than my current Windows 8.1, since I did a fresh install in that SSD as soon as I got, so as to use it as my OS storage device.

FYI i just launched Toolbox before I write this reply, and it still hangs my computer on launch. (no reason for it to have changed, but I had to make sure)

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