Good afternoon. I have a new ssd dc p3600, after several unsuccessful attempts to launch it, a red light was on it, and in Windows it is detected with an error, this device can not be started (code 10). how can I launch it. Thank you.
Thanks for posting. We understand that you're experiencing issues to use your Intel® SSD P3600.
Please make sure to install the latest Intel NVMe drivers for Windows* and reboot your system afterwards:
- https://downloadcenter.intel.com/download/27517/Datacenter-NVMe-Microsoft-Windows-Drivers-for-Intel-... Datacenter NVMe* Microsoft Windows* Drivers for Intel® SSDs
If the issue persists, please test the drive on a different slot or system if available. It is also important to confirm that your motherboard/server is compatible with PCIe NVMe storage devices.
Please let us know the results.
Good afternoon. yes i have a slot in which i used nvme plextor. and it worked well. I was p3600 there. I also installed all the drivers. but with isdct show -intelssd, there is no result. and it also appears correctly in the device dis- play, but with an exclamation mark (code 10). Thank you.
Thanks for your reply.
According to the https://www.intel.com/content/dam/support/us/en/documents/ssdc/hpssd/sb/Intel_SSD_DC_P3600_Series_PC... Intel SSD P3600 Series Product Specification (page 43), LED 2 (Red) indicates the drive has failed and is in logical disabled state. If possible, please confirm if this follows the drive in other systems.
If that's the case, we recommend to contact the place of purchase to check for warranty support. If this is not an option for you, please https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html contact your local customer support for further assistance.
Please let us know if there's anything else we can do for you.