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Beginner
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Dead SSD, 545s 240GB, customer desperate for files on it

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Hi all.

My customer has some very important divorce files on his drive, and it suddenly died in his Dell PC. The computer was only 18 months old.

It has been off to a data clinic who have said none of their tools have worked, as they cannot access the firmware of the drive. I *think* the drive is a 545s or something similar - I haven't got the drive with me.

Can anyone recommend anywhere I can send this drive to (UK) ?? He is desperate.

Many thanks!

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Moderator
115 Views

Hello, @wesd.

 

Good day and thank you for contacting the Intel Community Support.

 

I received your ticket regarding data recovery options, I will be glad to assist you.

 

Please check the link for a list of different data recovery companies.

- Data Recovery Options for Intel® SSDs: https://www.intel.co.uk/content/www/uk/en/support/articles/000006357/memory-and-storage.html

 

Please check each company website individually as they may have an office close to your location (even if this page just lists USA/Canada contact info), I can confirm that, after checking their websites, some of them do have UK office.

 

Please also keep in mind what is mentioned in that page:

Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services.

 

If there is anything else, please let me know.

 

Best regards.

 

Bruce C.

Intel Customer Support Technician

A contingent Worker at Intel

View solution in original post

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6 Replies
Highlighted
Moderator
116 Views

Hello, @wesd.

 

Good day and thank you for contacting the Intel Community Support.

 

I received your ticket regarding data recovery options, I will be glad to assist you.

 

Please check the link for a list of different data recovery companies.

- Data Recovery Options for Intel® SSDs: https://www.intel.co.uk/content/www/uk/en/support/articles/000006357/memory-and-storage.html

 

Please check each company website individually as they may have an office close to your location (even if this page just lists USA/Canada contact info), I can confirm that, after checking their websites, some of them do have UK office.

 

Please also keep in mind what is mentioned in that page:

Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services.

 

If there is anything else, please let me know.

 

Best regards.

 

Bruce C.

Intel Customer Support Technician

A contingent Worker at Intel

View solution in original post

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Moderator
96 Views

Hello, wesd.

 

The thread will be closed right now as the previous post has been marked as the answer and it will no longer be monitored, if you have any other questions or you require any type of assistance from Intel in the future, you can always contact us back.

 

Best regards.

 

Bruce C.

Intel Customer Support Technician

A contingent Worker at Intel

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Beginner
34 Views

Just to let everyone know, that werecoverdata as recommended by intel, currently have our drive and have quoted us £3500 to retrieve these files.

That's right, three THOUSAND five hundred pounds.

DAYLIGHT ROBBERY

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Super User
20 Views

It all depends on how important that data is to  you.  A good backup system is, of course, less expensive.

Doc (not an Intel employee or contractor)

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Highlighted
Beginner
16 Views
I didn't expect the reply about having a backup
So are you saying that recovery cost is fair?
On an Intel drive that failed after 18 months?
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Super User
11 Views

Again, it all depends on how much that data is worth.

And, as far as the SSD failing, I cannot say that it is the SSD, or its usage, or power issues, etc.  The reality of life is that things fail, and one needs to be prepared for that reality.

A simple USB stick for $10, the copy command, and 5 minutes of time could have avoided the problem.  And, OneDrive or other such cloud backups are available as well.  Not trying to be insensitive here, but the user should have been concerned about preserving the data if it was that important. 

I tell my customers/friends all the time to backup.  After almost 50 years, some have learned, some have learned the hard way, and some have not learned at all.  I stopped (this year) helping friends recover their data.  If their data was not that important to them, then it definitely not that important to me.

Doc (not an Intel employee or contractor)

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