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BBobZ
Beginner
1,350 Views

Dell OptiPlex 9010 SFF not recognising SSD in BIOS

Hey everyone,

I recently purchased two second hand Dell OptiPlex 9010 SFF PCs for my grandparents with the intention of upgrading the memory in them from 4GB to 8GB and swapping out the 250GB HDD with an Intel 535 Series 250GB SSD so they both had a fairly fast/cheap PC.

When they arrived I booted them both up and they worked fine so I added the extra memory and they still plotted along fine but when I swapped out the HDDs from SSDs. Neither of the computers recognised them in the BIOS for some reason which I think was really strange. Though if I plug the HDD back in it works fine. Has anyone came across a problem like this?

Here is a list of the things I have tried so far.

• Updating the BIOS to the latest version (A22)

 

• Reset CMOS (removing battery and RTC reset jumper switch)

 

• Using a different SATA Port

 

• Using a different SATA Cable

 

• Using a different SATA Power connector

 

• Verified the SSDs in another working PC.

• installed an OCZ Vertex 3 Max IOPS 120GB SSD and it was detected straight away

• Tested the controller in AHCI and ATA mode

• Tested the system in Legacy mode and UEFI mode

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4 Replies
idata
Community Manager
256 Views

Hello Lobstor,

 

 

The Intel® SSD 535 Series is designed for current systems and includes low power consumption features; some older computers require additional configuration, or may not be compatible with the drive. This may be the case with these systems, since you mentioned that the drives worked fine in a different PC.

 

 

Here are a few things you can check:

 

 

- Use https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Intel® Solid State Drive Toolbox or https://downloadcenter.intel.com/download/18363/Intel-SSD-Firmware-Update-Tool Intel® SSD Firmware Update Tool and make sure that the drives have updated firmware.

 

 

- Check the PC BIOS and Disable Secure Boot, as well as Fast Boot or other similar technologies.

 

 

If the issue persists at this point, we advise you to http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support, so one of our agents can provide further options.
BBobZ
Beginner
256 Views

Both the motherboard and SSD are running the latest firmware.h

The motherboard's chipset is the Intel Q77 chipset which should be compatible with the SSD. This problem is very strange I believe.

I also tried disabling Secure Boot as well with no success.

idata
Community Manager
256 Views

In this case, we advise you to http://www.intel.com/content/www/us/en/support/contact-support.html Contact our Support Center, so one of our specialists can provide additional assistance and possible options regarding the low power features of the drive.

idata
Community Manager
256 Views

Hello Lobstor,

 

 

Let us know if you were able to engage our support center, or in case you require any further assistance.
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