DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

[AKupc1]

HI!

OS: Debian 10.1 x64

Server Platfom: Intel S2600WF

On a Front bays (where nvme drives are inserted) all Lights are green.

I have 3 same intel ssds (inserted in front bay - connected to motherboard nvme controller): INTEL SSDPE2KX040T8.

its configured as 2 drives in mdadm raid1 + 1 spare.

Today after reboot spare drive has been dissappeared.

ls -l in /dev output

root@2U-4-INTEL:/home/kupchenko# ls -l /dev/nvme   nvme0 nvme0n1 nvme1 nvme1n1 nvme2

dmesg log below:

[ 122.285596] nvme nvme2: pci function 0000:d9:00.0   [ 122.285695] nvme 0000:d9:00.0: enabling device (0100 -> 0102)   [ 122.605372] nvme nvme2: Shutdown timeout set to 15 seconds   [ 122.605396] nvme nvme2: Could not set queue count (16390)   [ 122.605399] nvme nvme2: IO queues not created

 isdct show -intelssd ouput

root@2U-4-INTEL:/tmp#   - Intel SSD DC P4510 Series BTLJ928502H24P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme0n1 DeviceStatus : Healthy Firmware : VDV10131 FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A Index : 0 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ928502H24P0DGN   - Intel SSD DC P4510 Series BTLJ9285024Z4P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme1n1 DeviceStatus : Healthy Firmware : VDV10131 FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A Index : 1 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ9285024Z4P0DGN   - Intel SSD DC P4510 Series BTLJ928603A04P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme2 DeviceStatus : *ASSERT_1007D832 2X Firmware : VDV10131 FirmwareUpdateAvailable : Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport. Index : 2 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ928603A04P0DGN

isdct show -smart output

  - SMART Attributes BTLJ928502H24P0DGN -   - AB -   Action : Pass Description : Program Fail Count ID : AB Normalized : 100 Raw : 0   - AC -   Action : Pass Description : Erase Fail Count ID : AC Normalized : 100 Raw : 0   - AD -   Action : Pass AverageEraseCycles : 1 Description : Wear Leveling Count ID : AD MaximumEraseCycles : 2 MinimumEraseCycles : 0 Normalized : 100 Raw : 4295098368   - B8 -   Action : Pass Description : End-to-End Error Detection Count ID : B8 Normalized : 100 Raw : 0   - C7 -   Action : Pass Description : CRC Error Count ID : C7 Normalized : 100 Raw : 0   - E2 -   Action : Pass Description : Timed Workload - Media Wear ID : E2 Normalized : 100 Raw : 65535   - E3 -   Action : Pass Description : Timed Workload - Host Read/Write Ratio ID : E3 Normalized : 100 Raw : 65535   - E4 -   Action : Pass Description : Timed Workload Timer ID : E4 Normalized : 100 Raw : 65535   - EA -   Action : Pass Description : Thermal Throttle Status ID : EA Normalized : 100 Raw : 0 ThrottleStatus : 0 % ThrottlingEventCount : 0   - F0 -   Action : Pass Description : Retry Buffer Overflow Count ID : F0 Normalized : 100 Raw : 0   - F3 -   Action : Pass Description : PLI Lock Loss Count ID : F3 Normalized : 100 Raw : 0   - F4 -   Action : Pass Description : NAND Bytes Written ID : F4 Normalized : 100 Raw : 8561245552640   - F5 -   Action : Pass Description : Host Bytes Written ID : F5 Normalized : 100 Raw : 8001289191424   - F6 -   Action : Pass Description : System Area Life Remaining ID : F6 Normalized : 100 Raw : 0   - SMART Attributes BTLJ9285024Z4P0DGN -   - AB -   Action : Pass Description : Program Fail Count ID : AB Normalized : 100 Raw : 0   - AC -   Action : Pass Description : Erase Fail Count ID : AC Normalized : 100 Raw : 0   - AD -   Action : Pass AverageEraseCycles : 0 Description : Wear Leveling Count ID : AD MaximumEraseCycles : 1 MinimumEraseCycles : 0 Normalized : 100 Raw : 65536   - B8 -   Action : Pass Description : End-to-End Error Detection Count ID : B8 Normalized : 100 Raw : 0   - C7 -   Action : Pass Description : CRC Error Count ID : C7 Normalized : 100 Raw : 0   - E2 -   Action : Pass Description : Timed Workload - Media Wear ID : E2 Normalized : 100 Raw : 65535   - E3 -   Action : Pass Description : Timed Workload - Host Read/Write Ratio ID : E3 Normalized : 100 Raw : 65535   - E4 -   Action : Pass Description : Timed Workload Timer ID : E4 Normalized : 100 Raw : 65535   - EA -   Action : Pass Description : Thermal Throttle Status ID : EA Normalized : 100 Raw : 0 ThrottleStatus : 0 % ThrottlingEventCount : 0   - F0 -   Action : Pass Description : Retry Buffer Overflow Count ID : F0 Normalized : 100 Raw : 0   - F3 -   Action : Pass Description : PLI Lock Loss Count ID : F3 Normalized : 100 Raw : 0   - F4 -   Action : Pass Description : NAND Bytes Written ID : F4 Normalized : 100 Raw : 321183023104   - F5 -   Action : Pass Description : Host Bytes Written ID : F5 Normalized : 100 Raw : 153645744128   - F6 -   Action : Pass Description : System Area Life Remaining ID : F6 Normalized : 100 Raw : 0   Status : Internal Error

massive log output from intel isd in attached file

How can i solve this issue?

[Esteban_C_Intel]

AKupc1,

Thank you for the answer. Due to the behavior of the unit, the next step would be to request the replacement under warranty.

You can create the ticket here: https://supporttickets.intel.com/warrantyinfo

Also, reference to the case number that I sent to you via private message.

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel