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AKupc1
Novice
590 Views

DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

HI!

OS: Debian 10.1 x64

Server Platfom: Intel S2600WF

 

On a Front bays (where nvme drives are inserted) all Lights are green.

 

I have 3 same intel ssds (inserted in front bay - connected to motherboard nvme controller): INTEL SSDPE2KX040T8.

its configured as 2 drives in mdadm raid1 + 1 spare.

Today after reboot spare drive has been dissappeared.

 

ls -l in /dev output

root@2U-4-INTEL:/home/kupchenko# ls -l /dev/nvme   nvme0 nvme0n1 nvme1 nvme1n1 nvme2

 

dmesg log below:

[ 122.285596] nvme nvme2: pci function 0000:d9:00.0   [ 122.285695] nvme 0000:d9:00.0: enabling device (0100 -> 0102)   [ 122.605372] nvme nvme2: Shutdown timeout set to 15 seconds   [ 122.605396] nvme nvme2: Could not set queue count (16390)   [ 122.605399] nvme nvme2: IO queues not created

 isdct show -intelssd ouput

root@2U-4-INTEL:/tmp#   - Intel SSD DC P4510 Series BTLJ928502H24P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme0n1 DeviceStatus : Healthy Firmware : VDV10131 FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A Index : 0 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ928502H24P0DGN   - Intel SSD DC P4510 Series BTLJ9285024Z4P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme1n1 DeviceStatus : Healthy Firmware : VDV10131 FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A Index : 1 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ9285024Z4P0DGN   - Intel SSD DC P4510 Series BTLJ928603A04P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme2 DeviceStatus : *ASSERT_1007D832 2X Firmware : VDV10131 FirmwareUpdateAvailable : Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport. Index : 2 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ928603A04P0DGN

 

isdct show -smart output

  - SMART Attributes BTLJ928502H24P0DGN -   - AB -   Action : Pass Description : Program Fail Count ID : AB Normalized : 100 Raw : 0   - AC -   Action : Pass Description : Erase Fail Count ID : AC Normalized : 100 Raw : 0   - AD -   Action : Pass AverageEraseCycles : 1 Description : Wear Leveling Count ID : AD MaximumEraseCycles : 2 MinimumEraseCycles : 0 Normalized : 100 Raw : 4295098368   - B8 -   Action : Pass Description : End-to-End Error Detection Count ID : B8 Normalized : 100 Raw : 0   - C7 -   Action : Pass Description : CRC Error Count ID : C7 Normalized : 100 Raw : 0   - E2 -   Action : Pass Description : Timed Workload - Media Wear ID : E2 Normalized : 100 Raw : 65535   - E3 -   Action : Pass Description : Timed Workload - Host Read/Write Ratio ID : E3 Normalized : 100 Raw : 65535   - E4 -   Action : Pass Description : Timed Workload Timer ID : E4 Normalized : 100 Raw : 65535   - EA -   Action : Pass Description : Thermal Throttle Status ID : EA Normalized : 100 Raw : 0 ThrottleStatus : 0 % ThrottlingEventCount : 0   - F0 -   Action : Pass Description : Retry Buffer Overflow Count ID : F0 Normalized : 100 Raw : 0   - F3 -   Action : Pass Description : PLI Lock Loss Count ID : F3 Normalized : 100 Raw : 0   - F4 -   Action : Pass Description : NAND Bytes Written ID : F4 Normalized : 100 Raw : 8561245552640   - F5 -   Action : Pass Description : Host Bytes Written ID : F5 Normalized : 100 Raw : 8001289191424   - F6 -   Action : Pass Description : System Area Life Remaining ID : F6 Normalized : 100 Raw : 0   - SMART Attributes BTLJ9285024Z4P0DGN -   - AB -   Action : Pass Description : Program Fail Count ID : AB Normalized : 100 Raw : 0   - AC -   Action : Pass Description : Erase Fail Count ID : AC Normalized : 100 Raw : 0   - AD -   Action : Pass AverageEraseCycles : 0 Description : Wear Leveling Count ID : AD MaximumEraseCycles : 1 MinimumEraseCycles : 0 Normalized : 100 Raw : 65536   - B8 -   Action : Pass Description : End-to-End Error Detection Count ID : B8 Normalized : 100 Raw : 0   - C7 -   Action : Pass Description : CRC Error Count ID : C7 Normalized : 100 Raw : 0   - E2 -   Action : Pass Description : Timed Workload - Media Wear ID : E2 Normalized : 100 Raw : 65535   - E3 -   Action : Pass Description : Timed Workload - Host Read/Write Ratio ID : E3 Normalized : 100 Raw : 65535   - E4 -   Action : Pass Description : Timed Workload Timer ID : E4 Normalized : 100 Raw : 65535   - EA -   Action : Pass Description : Thermal Throttle Status ID : EA Normalized : 100 Raw : 0 ThrottleStatus : 0 % ThrottlingEventCount : 0   - F0 -   Action : Pass Description : Retry Buffer Overflow Count ID : F0 Normalized : 100 Raw : 0   - F3 -   Action : Pass Description : PLI Lock Loss Count ID : F3 Normalized : 100 Raw : 0   - F4 -   Action : Pass Description : NAND Bytes Written ID : F4 Normalized : 100 Raw : 321183023104   - F5 -   Action : Pass Description : Host Bytes Written ID : F5 Normalized : 100 Raw : 153645744128   - F6 -   Action : Pass Description : System Area Life Remaining ID : F6 Normalized : 100 Raw : 0   Status : Internal Error

massive log output from intel isd in attached file

 

How can i solve this issue?

Tags (2)
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5 Replies
Esteban_C_Intel1
Employee
291 Views

Hello,

 

Thank you for contacting Intel Communities.

 

In this case, there is room for a firmware update on the drive, the version installed (VDV10131) has a newer version that you can install with the Intel® SSD Data Center Tool (Intel® SSD DCT).

 

The command you can use would be: isdct load -intelssd 2

 

Proceed with this and then let me know how it goes in terms of the device status.

 

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

 

AKupc1
Novice
291 Views

Tried it with no luck (

root@2U-4-INTEL:/home/kupchenko# isdct show -intelssd   - Intel SSD DC P4510 Series BTLJ9285024Z4P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme1n1 DeviceStatus : Healthy Firmware : VDV10131 FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A Index : 0 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ9285024Z4P0DGN   - Intel SSD DC P4510 Series BTLJ928603A04P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme2 DeviceStatus : *ASSERT_1007D832 2X Firmware : VDV10131 FirmwareUpdateAvailable : Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport. Index : 1 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ928603A04P0DGN   - Intel SSD DC P4510 Series BTLJ928502H24P0DGN -   Bootloader : 0203 DevicePath : /dev/nvme2n1 DeviceStatus : Healthy Firmware : VDV10131 FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A Index : 2 ModelNumber : INTEL SSDPE2KX040T8 ProductFamily : Intel SSD DC P4510 Series SerialNumber : BTLJ928502H24P0DGN   root@2U-4-INTEL:/home/kupchenko# isdct load -intelssd 1 WARNING! You have selected to update the drives firmware! Proceed with the update? (Y|N): Y Updating firmware...   - Intel SSD DC P4510 Series BTLJ928603A04P0DGN -   Status : Selected drive is in a disable logical state.   root@2U-4-INTEL:/home/kupchenko# isdct load -f -intelssd 1 Updating firmware...   - Intel SSD DC P4510 Series BTLJ928603A04P0DGN -   Status : Selected drive is in a disable logical state.

 

 

AKupc1
Novice
291 Views

posted a file.
AKupc1
Novice
291 Views

posted a file.
Esteban_C_Intel1
Employee
291 Views

AKupc1,

 

Thank you for the answer. Due to the behavior of the unit, the next step would be to request the replacement under warranty.

 

You can create the ticket here: https://supporttickets.intel.com/warrantyinfo

 

Also, reference to the case number that I sent to you via private message.

 

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

 

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