Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Jeff_A_Intel
Employee
1,761 Views

Drive in read-only state

Intel® SSD 760p Series 2TB has put itself into a read-only state.

Took me a few days to notice, as the drive is used for high-read/low-write purposes. I was having some strange software issues, and assumed they were software bugs. While trying to figure these out I discovered I couldn't create a new directory on the drive, then realized oh, this is a hardware problem.

All data is intact, Windows 10 treats the drive like it's healthy, but no writes go through.

Drive is only a few months old. I guess if something is going to break, better that it breaks soon. ;-D

0 Kudos
6 Replies
idata
Community Manager
174 Views

Hello Geatian.

 

 

Thank you for having contacted Intel Technical Support.

 

 

In order to further assist you with your inquiry, we need you to provide us with the SMART details CSV file (SMART logs) from your Intel® SSD 760p Series.

 

 

In the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToo... IntelSolidStateDriveToolboxUserGuide.pdf" section 3.2 you can find the instructions on how to get this file.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

Jeff_A_Intel
Employee
174 Views

File is attached.

Jeff_A_Intel
Employee
174 Views

Sorry, exported the wrong drive. This one is correct.

idata
Community Manager
174 Views

Hello Geatian.

 

 

Thank you for your reply and the Smart.csv files provided.

 

 

As part of the troubleshooting, we need you to follow the "https://www.intel.com/content/www/us/en/support/articles/000022179/memory-and-storage.html Removing Partitions with Microsoft DiskPart" guide using the "Clean all" command in order to remove the partitions and the volume information from your Intel® SSD 760p Series.

 

 

Intel® recommends that a full and verified backup of data be performed before attempting to apply this process; see "The Importance of a Backup Solution" at

 

http://www.intel.com/content/www/us/en/support/server-products/000007914.html http://www.intel.com/content/www/us/en/support/server-products/000007914.html.

 

 

After this process is completed run the full diagnostic scan one more time using the Intel® Solid-State Drive toolbox"

 

 

Please let us know the results of this troubleshooting.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

Jeff_A_Intel
Employee
174 Views

Diskpart immediately errors out from the Clean All command with message:

"DiskPart has encountered an error: Data error (cyclic redundancy check).

See the System Event Log for more information."

idata
Community Manager
174 Views

Hello Geatian.

 

 

Thank you for your reply and the information provided.

 

 

You are going to receive an email shortly from our technical support department in order to further assist you.

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

Reply