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CGuim1
Beginner
687 Views

Eu tenho um SSD 545s Series 256GB, e ao executar o programa Intel SSD Toolbox (Versão 3.5.11, firmware LHF004C), na o opção >Intel SSD Optimizer, aparece a mensagem:

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Eu tenho um SSD 545s Series 256GB, e ao executar o programa Intel SSD Toolbox (Versão 3.5.11, firmware LHF004C), na o opção "Intel SSD Optimizer, aparece a mensagem: Erro: o Intel SSD Optimizer encontrou um erro (10/106). Reinicie o computador e tente novamente." Isso começou ocorrer há algumas semanas. E ao rodar Verificação Completa de Diagnostico do mesmo programa ele faz todo o processo OK. Mas fica ai minha preocupação com esse erro. Pois é um SSD novo, e possuo dados extremamente importantes. 

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1 Solution
Santiago_A_Intel
Employee
295 Views

Hi CGuim1,

 

Thank you for your contact to Intel® SSD support group with your request for assistance with your Intel® SSD 545s Series (256GB, M.2 80mm SATA 6Gb/s, 3D2, TLC).

 

We have reviewed information you have kindly provided to us, as indicated before, there are no issues with your SSD and firmware is up to date.

 

By reviewing the Intel® Solid State Drive Toolbox User Guide, (you can download it from following link:   https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/intel-ssd-toolbox-user-...) we have found there are some requirements as of April 2018 (Version 3.5.2).

 

On page 19, point 4.2 you will find the Intel® SSD Optimizer Requirements. Please note the Intel SSD Optimizer does not support Windows® 8, Windows® 8.1 or Windows® 10.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

10 Replies
Santiago_A_Intel
Employee
295 Views

Hi CGuim1,

 

Thank you for your contact to Intel® SSD support group with your request for assistance with your Intel® SSD 545s Series (256GB, M.2 80mm SATA 6Gb/s, 3D2, TLC).

 

For your information, community support is offered only in English language. In case you need to have our responses translated into your language, please use the translation tool provided as part of the community tool.

 

Please note, we are also using the same translation tool to read your posts; therefore, please be aware, there’s a possibility, the interpretation/translation of the issue, might not be 100% accurate.

 

As per your inquiry, please find below our comments:

 

·        Please make sure you have performed a full back up of any data stored in your SSD drive.

·        Please confirm if your Windows* Operating System, has been upgraded to the current status (Version 1803)

·        Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it as indicated below:

 

Please download the latest Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Don’t hesitate to contact us in case you might have any additional inquires.

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

CGuim1
Beginner
295 Views

Conforme orientação, segue os dados:

Windows 10

Versão: 1903

Compilação: 18917.1000

 

Em anexo o log e a imagem do gerenciador de disco

CGuim1
Beginner
295 Views

Aqui está o Log.

Santiago_A_Intel
Employee
295 Views

Hi CGuim1,

 

Thank you for your reply to Intel® SSD support group on your request for assistance with your Intel® SSD 545s Series (256GB, M.2 80mm SATA 6Gb/s, 3D2, TLC).

 

Thank you for sharing the information provided on your last post, this allowed us to perform an analysis of your computer environment.

 

We have reviewed the SSU Logs sent and we have the following comments:

 

·        Our primary recommendation is to try to reinstall the Intel® Solid State Drive Toolbox

·        Please follow this link with further details and resources about the Intel® Solid State Drive Toolbox https://www.intel.com.br/content/www/br/pt/support/articles/000020382/memory-and-storage.html   

·        As per your SSD, it seems everything is correct and even the Firmware is updated to the latest revision

·        In regard of your DELL computer, this model has not been validated for compatibility with your SSD, please find the information by following this link: http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Memory%20and%20St...

 

Our recommendation is to contact your computer manufacturer (DELL*) in order to assure compatibility of your SSD drive with your DELL* computer.

 

Don’t hesitate to contact us in case you might have any additional inquires.

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
295 Views

Hi CGuim1,

 

Greetings from Intel® SSD Support Group.

 

This is a friendly reminder, you case remains open, awaiting for your kind reply.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

CGuim1
Beginner
295 Views

After performing all the procedures, and reinstalling the Intel SSD Toolbox. Still, it did not. Remembering that this problem started happening now, that previously had never had this problem.

By using Full Scan, it does not show any error. However, when running the Intel SSD Optimizer, it displays the previously mentioned error.

Remembering that in the case of compatibility, this is an SSD drive connected to a Sata3 port, and that previously could run the Intel SSD Optimizer normally. Even if it is not on the list does not mean that it is incompetent.

I bought the Intel SSD for being a quality product, provenance and being the largest technology company. I need a quality product to use in my Notebook. And do not take risks of losing data.

What should I do now?

Santiago_A_Intel
Employee
295 Views

Hi CGuim1,

 

Thank you for your reply to Intel® SSD Support Group.

 

Please be aware your comments are being duly noted and we will proceed to further investigate in this particular issue. As soon as we get an answer, we will get back to you as soon as we can.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
296 Views

Hi CGuim1,

 

Thank you for your contact to Intel® SSD support group with your request for assistance with your Intel® SSD 545s Series (256GB, M.2 80mm SATA 6Gb/s, 3D2, TLC).

 

We have reviewed information you have kindly provided to us, as indicated before, there are no issues with your SSD and firmware is up to date.

 

By reviewing the Intel® Solid State Drive Toolbox User Guide, (you can download it from following link:   https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/intel-ssd-toolbox-user-...) we have found there are some requirements as of April 2018 (Version 3.5.2).

 

On page 19, point 4.2 you will find the Intel® SSD Optimizer Requirements. Please note the Intel SSD Optimizer does not support Windows® 8, Windows® 8.1 or Windows® 10.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

CGuim1
Beginner
295 Views

Ola, thank you for your return and your attention, and, as very well pointed out and explained, was clear. That this is not a problem. And so I close my questions with great satisfaction and joy, and even more to know that I made the right choice when buying SSD.

A big hug.

Santiago_A_Intel
Employee
295 Views

Hi CGuim1,

 

Thank you for your kind reply to Intel® SSD support group on your request for assistance with your Intel® Solid State Drive Toolbox.

 

We are very glad and appreciate your comments towards Intel® products and support. For us, having you as a valued customer is very important.

 

As per your comments, we will be closing this support ticket.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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