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idata
Community Manager
1,241 Views

Firmware Update 02M3, Install Problem

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When booting to the ISO image on DVD, I get the following error message:

"Bad or missing command interpreter" & "Enter the full shell command line"

The workstation is a Dell Precision 3500 running Windows 7 Pro 64 bit with a X25-M 80GB boot drive. FWIW...I have applied firmware updates in the past without issue.

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idata
Community Manager
102 Views

Sorry folks...this was completely user error on my part. Once I changed by BIOS RAID settings to "RAID Autodetect/ATA", the firmware update ran without issue. This was mentioned in the PDF Update Guidelines...I just skimmed past the "Known Issues" section, as I had applied firmware updates in the past without any BIOS changes. I'll be more careful next time.

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3 Replies
idata
Community Manager
103 Views

Sorry folks...this was completely user error on my part. Once I changed by BIOS RAID settings to "RAID Autodetect/ATA", the firmware update ran without issue. This was mentioned in the PDF Update Guidelines...I just skimmed past the "Known Issues" section, as I had applied firmware updates in the past without any BIOS changes. I'll be more careful next time.

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idata
Community Manager
102 Views

It's a common mistake... I did the same thing.

idata
Community Manager
102 Views

Thanks! This solved my issue and saved me hours of poking around.

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