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Community Manager
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Help! Intel 320, 300GB, 2.5" SSD suddenly stopped working...

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I have the Intel 320 series, 2.5" 300GB SSD installed on a Macbook Pro 17" (2010 model if it matters). I was playing a relatively intensive game and the load screen froze so I did a force shut down and attempted to restart my computer--nothing. Screen was stuck and then it booted into my secondary hard drive. I get an error messgage telling me that the disk I have is unreadable and the three options I have are Initialize/Ignore/Eject and none of them seem to do anything.

I opened up Disk Utility and now the disk says it is a 8.4 MB INTEL SSDSA2CW300G3 Media. Within Disk Utility, I cannot repair the disk, erase, parition, etc... and it says the total capacity of the drive is only 8.4 MB.

Did the drive fail? What steps should I take now?

Also, if anyone can help and needs more info, just let me know the best way to obtain it since the toolbox for SSD that Intel provides is not compatible with OS X. I've had the drive for approximately 6 months and this is the first issue I've had. Any help will be greatly appreciated.

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Community Manager
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You likely experienced the infamous 320 Bug. Are you running the latest firmware from http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3354&DwnldID=18363&ProductFamily=Solid... this location?

I would power down the mac, wait, power back on after loading this Disc, attempt a firmware update.

But more than likely the drive has died and you'll need to RMA it.

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Community Manager
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You likely experienced the infamous 320 Bug. Are you running the latest firmware from http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3354&DwnldID=18363&ProductFamily=Solid... this location?

I would power down the mac, wait, power back on after loading this Disc, attempt a firmware update.

But more than likely the drive has died and you'll need to RMA it.

View solution in original post

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Community Manager
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Wouldn't initiate a firmware update when I tried booting with the iso burned CD. Gave me a list of 3 reasons on why it couldn't (secure disk, smart status, and something else I don't remember). Unfortunate... I paid the premium for Intel because I was under the impression that they were the most reliable brand.

Thank you!

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Community Manager
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If you don't mind, could you direct me to Intel's customer service line? I tried 1-916-377-7000, but I guess pressing 8 (for other products) redirects me to a number that is no longer available in costa rica...

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Community Manager
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Hello ronakp10,

Sorry to hear that you had trouble contacting us, if you haven't reached us yet, you may call 916-377-7000 option number 6. Or you may contact us also through chat support through the link below:

http://www.intel.com/support/feedback.htm?group=ssd http://www.intel.com/support/feedback.htm?group=ssd

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