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MCopa
Beginner
1,531 Views

High temperature after update firmware 540s

Hello i'm from brazil,

today i updated my dell 5548 with intel ssd 540s 240gb to newest version 042C from 041C with (intel_ssd_firmware_update_tool_3.0.1) from my ubuntu linux.

after logging 15 minutes approximately, the keyboard is very hot, and Psensor application indicates 49c, and today is cold, approximately 19c.

Its is normal? my keyboard never elevate much temperature!

thank you!

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5 Replies
idata
Community Manager
142 Views

Hello croisebeck,

 

 

Thanks for posting in our communities. We understand that your laptop is reporting high temperatures after updating your SSD firmware.

 

 

We need to check your Intel® SSD 540s S.M.A.R.T. details. If you have access to a Windows* operating system on this laptop, please provide us with the SMART report exported from https://downloadcenter.intel.com/download/27656/Intel-Solid-State-Drive-Toolbox Intel® Solid State Drive Toolbox. If you can only access Linux*, you may use https://www.smartmontools.org/ Smartmontools* smartctl command.

 

 

Best regards,

 

Eugenio F.
MCopa
Beginner
142 Views

ok, the output off command in attachment smartctl --all /dev/sda (intell ssd).

thank you.

idata
Community Manager
142 Views

Hello croisebeck,

 

 

Thanks for your reply.

 

 

The SMART details show the drive is operating within safe temperature ranges. The https://ark.intel.com/products/94203/Intel-SSD-540s-Series-240GB-2_5in-SATA-6Gbs-16nm-TLC operational temperature for this SSD is 0°C to 70°C, according to your SSD SMART report value 0190 (Airflow_Temperature), the temperature at the moment the output was generated was 26°C, while the highest registered temperature is 51°C.

 

 

There are no reports or expected issues with firmware 042C and system/SSD temperature. The behavior seems to be caused by something else, here's an article from Dell* with some recommendations that might be useful for you:

 

 

- http://www.dell.com/support/article/us/en/04/sln149611/dell-portable-system-heat-issue-or-the-system... Dell portable system heat issue or the system is overheating

 

 

If the issue persists, we commend to http://www.dell.com/support/contents/br/pt/brbsdt1/category/contact-information?c=br&l=pt&~ck=mn contact your laptop manufacturer for further assistance. Please let us know if there's anything we can do for you.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Best regards,

 

Eugenio F.
MCopa
Beginner
142 Views

After updating and reboot, I believe the filesystem was working or organizing something, which may have required a lot of processing load like the trim, if this is normal I think there should be a warning because it really got hot, I turned it off and after cooling completely and turning it warmed up to about 40c and started to decrease until it normalized and reached ambient temperature which is how it typically works (in my case).

Thanks for clarifying my doubts and if it happens with someone, it's the tip.

sorry for my English.

idata
Community Manager
142 Views

Hello croisebeck,

 

 

Thanks for your reply. It is good to know your system is working as expected now.

 

 

Best regards,

 

Eugenio F.
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