Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TRott1
Novice
1,124 Views

How to re-enable SSD in 'disable logical state'

Hi,

due to a small mishap (hot-unplug of a card while server was still powered) one of my P3500's has gone into "disable logical state".

The card itself gets detected fine but I cant access the VM datastore on it. I have moved the drive to a Windows box and can run isdct on it but all I get is the disabled state.

Can you please let me know how to re-enable the drive.

Let me know what additional info you need.

Thanks

0 Kudos
1 Reply
idata
Community Manager
159 Views

Hello TR_1234,

 

 

We understand you have an Intel® SSD DC P3500 Series that is reporting a "disable logical state" error.

 

 

We regret to inform you that this error is considered a "catastrophic failure", we do not have any troubleshooting available to re-enable your drive. Our main recommendation will be to http://www.intel.com/content/www/us/en/support/contact-support.html contact support in order to initiate a warranty replacement ticket, so long as the drive is still within warranty.

 

 

As far as data recovery goes, we cannot make any guarantees. You would need to contact a data recovery specialist in your area for pricing, services, and terms.

 

 

- http://www.intel.com/content/www/us/en/support/solid-state-drives/legacy-consumer-ssds/000006357.htm... Data Recovery Options for Intel® SSDs (USA Based).

 

 

Best regards,

 

Carlos A.
Reply