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How to revive Intel 535 SSD after failed firmware update?

Ohforf
New Contributor

Hello.

I have 2 Intel 535 180GB SSD. I bought another same SSD. It had DevSleep enabled, so I decided to update firmware of it. After updating, it doesn't appear in BIOS. When I short together rom mode jumper on the SSD board, it appears as sandforce {200026BB}. The data on SSD is obsolete, I would like to revive the SSD. Please help me do this.

1 ACCEPTED SOLUTION

JosafathB_Intel
Valued Contributor
Hello Ohforf, Thank you for your reply. Actually in case that any customer experiences an issue after the firmware update should contact us directly: Contact Support: http://www.intel.com/p/en_US/support/contactsupport In order to verify the warranty status of the product and should never open or try to modify his/her SSD in any way that can void the warranty of the product as stated in the article “Limited Warranties for Intel® Solid-State Drives and Modules” (https://www.intel.com/content/www/us/en/support/articles/000005861/memory-and-storage.html) This case is now closed. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

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10 REPLIES 10

JosafathB_Intel
Valued Contributor
Hello Ohforf Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® SSD 535 Series. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • A screenshot or a picture of the disk being detected as “sandforce {200026BB}”. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

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Ohforf
New Contributor
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Ohforf
New Contributor
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