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idata
Community Manager
1,491 Views

I believe my intel 510 may have failed.

The intel 510 on my laptop spontaneously stopped working one day, and would not boot. When i took it out and tested it on another computer, Disk management shows it as *Unallocated* and *Not Initialized*. Attempting to enable the drive does not work as i get a cyclic redundancy error. Is this drive just completely dead now? Strangely my last intel 510, which the current drive came as a replacement to died gradually over a week or so while this one was instant.

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4 Replies
idata
Community Manager
43 Views

Any hope or is the drive dead for good?

KenF_Intel
Moderator
43 Views

Hi Quaidouglas,

I recommend you contact your laptop manufacturer or your nearest Intel® Customer Support center for assistance. You can find contact information for Intel Customer Support at http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport.

idata
Community Manager
43 Views

Hello, you can try a secure erase on this Solid State Drive using the Intel(R) toolbox and try to use the Solid State Drive again but if that does not work you might need to contact the Intel(R) technical support to replace the unit at the following phone number 916 377 7000, you can download the toolbox from the following link:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455

idata
Community Manager
43 Views

Unfortunately the toolbox does not seem to detect the drive. According to command prompt, my drive has no active partitions anymore for some reason.

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