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Glaurung
Beginner
625 Views

I have a 320 series 600gb drive that reports as being a 480gb drive. What is wrong?

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I have done a secure erase, removed all partitions and recreated them after a reboot. Nothing will make the drive budge from saying that it's a 480gb drive instead of a 600gb drive.

 

I tried googling the problem and did not find anything informative.

 

In SSD toolbox, it says the drive is an "SSD 320 series 480gb," and it says the drive is model number ssdsa2cw600g3 with firmware 4pc10362. Serial number of the drive as reported by Toolbox is btpr303300ea600fgn.

 

Toolbox thinks the firmware is up to date but I do have an older version of toolbox (taking apart my mac to put the drive in for more testing is too much work and the only desktop I have handy is an old thing running XP)

 

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1 Solution
Santiago_A_Intel
Employee
119 Views

Hi Glaurung,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on your Intel® SSD 320 Series (600GB, 2.5in SATA 3Gb/s, 25nm, MLC) 9.5mm, OEM Pack drive.

 

First of all, we have to thank community members, who have provided an excellent support for your case.

 

In order to get additional support from our group, we will appreciate your collaboration on sending us the SSU Logs (*.txt file), along with the S.M.A.R.T. attributes (*.CSV format), in order to run them through our tools to offer you, our point of view.

 

Please make sure your are using the latest version of Intel® Solid State Drive Toolbox; just follow this link to download it: https://downloadcenter.intel.com/download/28674/Intel-Solid-State-Drive-Toolbox 

 

As per the information you have provided, your drive is running the latest Firmware and its warranty expired on May 4th 2018.

 

For additional warranty information, you can access https://supporttickets.intel.com/?lang=en-US

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

View solution in original post

9 Replies
AlHill
Super User
119 Views

From where did the drive come? Was it part of an original laptop configuration? If so, what laptop model and manufacturer?

 

What version of Windows 10 are you using? 1809?

 

You can find the latest Toolbox here:

https://downloadcenter.intel.com/download/28674?v=t

 

Doc

 

Glaurung
Beginner
119 Views

THe drive was bought on Ebay. I am running El Capitan and Windows 7 on my Mac, which also saw the disk as a 480gb drive. Not interested in ripping the Mac apart again, so at the moment I'm testing the disk in an ancient desktop running XP.

 

The latest firmware update ISO fails to boot on every computer I've tried it on - computer issues love to come in clusters and make me tear out my hair.

 

This problem has already sucked away too much of my time. Am I indeed on the latest firmware? If I am, the disk goes back to the seller. If not, I'll take another stab at flashing it and see if that fixes the problem.

 

 

 

 

AlHill
Super User
119 Views

Provide a photo of the drive label. Was the drive new, or used?

 

Doc

 

Glaurung
Beginner
119 Views

Used. Here's the drive label.

 

IMG_1955.JPG

n_scott_pearson
Super User Retired Employee
119 Views

Hhmmm, I wonder if this drive is reporting a lesser size because of space lost due to wear out. It's also only got a SATA II interface. My personal opinion is that you should return it.

...S

Glaurung
Beginner
119 Views

I forgot to say, Toolbox says it has 100% of life left. Considering that it was supposed to be used that seems unlikely. Something is obviously badly wrong with it.

 

Santiago_A_Intel
Employee
120 Views

Hi Glaurung,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on your Intel® SSD 320 Series (600GB, 2.5in SATA 3Gb/s, 25nm, MLC) 9.5mm, OEM Pack drive.

 

First of all, we have to thank community members, who have provided an excellent support for your case.

 

In order to get additional support from our group, we will appreciate your collaboration on sending us the SSU Logs (*.txt file), along with the S.M.A.R.T. attributes (*.CSV format), in order to run them through our tools to offer you, our point of view.

 

Please make sure your are using the latest version of Intel® Solid State Drive Toolbox; just follow this link to download it: https://downloadcenter.intel.com/download/28674/Intel-Solid-State-Drive-Toolbox 

 

As per the information you have provided, your drive is running the latest Firmware and its warranty expired on May 4th 2018.

 

For additional warranty information, you can access https://supporttickets.intel.com/?lang=en-US

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

View solution in original post

Santiago_A_Intel
Employee
119 Views

Hi Glaurung,

 

Greetings from Intel® SSD Support Group, we are handling a case on your request for support for your Intel® SSD 320 Series (600GB, 2.5in SATA 3Gb/s, 25nm, MLC) 9.5mm, OEM Pack.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
119 Views

Hi Glaurung,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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